Marie Grace De Guzman
HR Professional- Training and Organization Development
- Region III - Central Luzon, Philippines
- Food & Beverages
Marie Grace De Guzman's Overview
- OD Officer II at International Family Food Services Inc.
- OD Officer at International Family Food Services Inc.
- OD Specialist at Alorica Pacific Rim
- Recruitment Associate at Aegis People Support
- Customer Service Representative at Advanced Contact Solutions, Inc.
- De La Salle Benilde
- Pamantasan ng Lungsod ng Maynila
- St. Paul College
Marie Grace De Guzman's Experience
International Family Food Services Inc.
August 2011 – September 2014 (3 years 2 months) AFP RSBS Compound Km. 12 East Service Road, Taguig City
To provide a comprehensive tool to springboard development of required skills and behaviour in order to help employees especially the critical and high performing to achieve their desired position in the organization thru training and development.
Handles Internal Communication, Performance Management System, Culture Building, Training facilitation and On-Boarding Program.
Privately Held; 10,001+ employees; Outsourcing/Offshoring industry
January 2009 – August 2011 (2 years 8 months) Alphaland Tower, Magallanes
Provides service and advice in competency development, organization design, change management, culture management, performance management system and succession planning.
Customer Service Representative
Public Company; 1001-5000 employees; PAX; Outsourcing/Offshoring industry
April 2006 – April 2008 (2 years 1 month) Ayala Ave., Makati City
Handles Customer Inquiry on Billing, Troubleshooting, Promotions and Sales
Marie Grace De Guzman's Projects
- September 2009 to Present
Assess organization structure and capabilities of key people, making recommendations as to what intervention can be adopted to further improve personal and organizational learning, effectiveness and sustainability (ex. Restructuring, Re engineering)
- September 2011 to Present
The Company Newsletter is part of Internal Communication initiative and part of business’s marketing and personnel strategies. Newsletters are a way to distribute information widely, from company-specific data to important industry facts, and also to invite the opportunity for guest to reply back with their own information and it adds entertainment.
SPOV: Spot OD Visit
- January 2013 to Present
A climate survey tool formulated to capture the organization's culture in people management. Methodology is structured 'kamustahan' and methods used are interview, focus-group discussion and consultation.
Team Members: Marie Grace De Guzman
- January 2014 to Present
Identify current performance capability of all employees using balanced scorecard. Identify levels of performance (high potential, low potential etc.) and analyze necessary intervention in collaboration with the manager. Provide appropriate learning intervention such as external training, coaching, behavioral seminars and higher responsibility. Provide career development through promotion and transfer as part of retention and succession planning.
Marie Grace De Guzman's Skills & Expertise
- Customer Service
- Microsoft Office
- Microsoft Excel
- Strategic Planning
- Microsoft Word
- Organizational Development
- Performance Management
- Staff Development
- Change Management
- Employee Relations
Marie Grace De Guzman's Education
De La Salle Benilde
Certificate in Performance Consulting Competencies, Learning and Development
2014 – 2014
Building Professional Consulting Competencies to identify the need of the business. Recommend and implement possible solutions to achieve target goals in sales and profitability.
Pamantasan ng Lungsod ng Maynila
Bachelor of Science (B.S.), Psychology
2002 – 2006
St. Paul College
1991 – 1998