Manoj Kumar Vishwakarma

Manoj Kumar Vishwakarma

Sr. Salesforce Administrator at Confluo

Location
Gurgaon, India
Industry
Outsourcing/Offshoring

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Manoj Kumar Vishwakarma's Overview

Current
Past
  • Sr. Associate at Protiviti
  • Senior Analyst - Salesforce Administrator at EXL Service
  • Subject Matter Expert(Salesforce Administrator & Data Analyst) at Cvent
  • Sr. Associate at Cvent
  • Associate at Cvent
  • Sales Executive at Reliance World
Education
Connections

408 connections

Websites

Manoj Kumar Vishwakarma's Experience

Sr. Salesforce Administrator

Confluo e Solutions Pvt. Ltd.

Privately Held; 501-1000 employees; Computer Software industry

February 2014Present (9 months) Noida Area, India

• Manage and drive entire salesforce.com activities.
• Project/Process Management.
• Leading, guiding the day-today production support
• Configuration Management (Management of security settings, workflow rules, approval processes, page layouts, record types, org-wise defaults, etc.)
• Define, communicate, and manage a change management to develop and implement enhancement/defects.
• Develop training materials, SOP, develop/update Salesforce process/manual.

Sr. Associate

Protiviti

Public Company; 1001-5000 employees; Management Consulting industry

March 2013February 2014 (1 year) Gurgaon, India

• Analyze data flow and business requirements to create High Level Design document
• Support to Global Marketing Team in managing campaigns
• Develop training materials, SOP, develop/update Salesforce.com process/manual
• Manage & creating custom CRM reports, dashboards
• Mass update, uploads and export data in SFDC through Apex Data Loader, MS Excel Connector,
CRM Fusion Demand Tool and Dupe Blocker
• Manage Force.com AppExchange Packages

Senior Analyst - Salesforce Administrator

EXL Service

Public Company; 10,001+ employees; EXLS; Outsourcing/Offshoring industry

November 2011February 2013 (1 year 4 months) Gurgaon

• Manage and drive entire salesforce.com activities.
• Process Management.
• Leading, guiding the day-today production support
• Configuration Management (Management of security settings, workflow rules, approval processes, page layouts, record types, org-wise defaults, etc.)
• Define, communicate, and manage a change management to develop and implement enhancement/defects.
• Develop training materials, SOP, develop/update Salesforce process/manual.

Subject Matter Expert(Salesforce Administrator & Data Analyst)

Cvent

Public Company; 1001-5000 employees; Computer Software industry

June 2010October 2011 (1 year 5 months)

- Maintain salesforce.com database which includes contacts, leads, opportunities, custom objects(including Client's data aswell)
- Develop customized reports and dashboards as needed by management and users.
- Update CRM system as necessary to support updates/changes that enable accurate, indepth tracking of leads.
- Reporting and Analysis of Sales/Business Intelligence.
- Generating reports which depict ROI generated from Leads.

Sr. Associate

Cvent

Public Company; 1001-5000 employees; Computer Software industry

March 2009June 2010 (1 year 4 months)

Associate

Cvent

Public Company; 1001-5000 employees; Computer Software industry

March 2007March 2009 (2 years 1 month)

Sales Executive

Reliance World

May 2005January 2007 (1 year 9 months)

Retail Chain of Reliance Infocomm), Gurgaon
Worked with the organization from May 2005 till Jan 2007.
Position: Web Guide - BBC (Video Conferencing, Video Messages & Broadband).


KEY RESPONSIBILITIES:

Handling corporate clients and looking for new prospective clients.
Constant interaction with clients & keep them updated with new services, products & rates
Supervision of VIDEO CONFERENCING services at RWW from booking, connecting to the successful completion of VC and asking for more leads to generate business.
Fulfil their queries according to their requirement & responsible for customer's satisfaction.
Training new executives, MIS preparation and able to organize innovative sales promotion activities.
MIS FUNCTIONS: - Preparation of various MIS on daily basis and sending it to Senior Manager, which are as follows: -
Daily Acquisition MIS
Customer Feedback MIS
Various reports as required by circle office

Keeping records of revenue reports and generation of revenue slips earned through the sales.
Reporting to management about the monthly revenue and future forecasts.

Manoj Kumar Vishwakarma's Languages

  • English

    (Native or bilingual proficiency)
  • Hindi

    (Native or bilingual proficiency)

Manoj Kumar Vishwakarma's Skills & Expertise

  1. Salesforce.com
  2. Analysis
  3. Excel,VBA
  4. Data Management
  5. CRM
  6. Data Analysis
  7. Business Analysis
  8. Process Management
  9. Data Integrity
  10. Sales Operations
  11. Access
  12. Project Management
  13. Process Improvement
  14. Automation
  15. VBA
  16. Analytics
  17. Competitive Analysis
  18. Databases
  19. Management
  20. Business Intelligence
  21. Change Management

View All (21) Skills View Fewer Skills

Manoj Kumar Vishwakarma's Summary

- Maintaining CRM (Salesforce.com) database.
- Creating Workflows for Email Alerts, automate tasks, field updates.
- Creating Validation Rules to help improve data quality by preventing users from saving incorrect data.
- Customizing Page Layouts as per the user's need.
- Creates and develop reports like Sales Dashboards, Custom Reports and Campaigns (Campaign Hierarchies).
- Mass uploading / manipulation of data in Salesforce database.

Specialties

Salesforce Administration.
Data Management
Data Analysis and Reporting(MIS)
VBA & Macros

Manoj Kumar Vishwakarma's Education

Delhi University

B.com, English, Economics,Business Studies

20032006

12th with Ist division in 2003.
10th from C.B.S.E with Ist division in 2001.

Chiranjeev Bharati School

12th, Commerce

20012003

NIIT, Delhi

Diploma, Information System Management

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