Ludmylla Curado

Ludmylla Curado

Customer Service and QA at Chirpme

Location
San Francisco Bay Area
Industry
International Trade and Development

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Ludmylla Curado's Overview

Past
  • Student at Year Up
  • Driver at North Beach Pizzeria
Education
Connections

277 connections

Ludmylla Curado's Experience

Customer Service

Chirpme

March 2013August 2013 (6 months) san francisco bay area

• Assisting customers with returns, purchasing store protection plans and service packages
• Answering telephone inquiries from customers and stores regarding the status of units and other service issues
• Assisting with new employee training including store policies, services, financing options and register operations
• Proactively suggesting new shorter customer call script for the help center which was taken up by the management team and implemented
• Reporting weekly and monthly sales total to management, using an Excel spreadsheet

Sales Representative

PMC-SF

Privately Held; 51-200 employees; Marketing and Advertising industry

February 2012July 2012 (6 months) San Francisco Bay Area

• Making appointments to meet new and existing clients
• Attending sales appointments at clients premises
• Responsible for developing own portfolio of customers
• Collecting all the information required to create a request for an estimate
• Writing accurate & informative sales reports and documentation

Jr. Quality Assurance

salesforce.com

Public Company; 10,001+ employees; CRM; Internet industry

August 2011January 2012 (6 months)

Created and executed test cases for www.salesforce.com to ensure quality and timely delivery
Collaborated with team members to create a lot of features on the website
Reviewed test to fix problems with multiple web applications to confirm efficiency
Organized internal library to ensure test cases were well prioritized and easily located
Debug production issues and test the fixes
Completed Salesforce.com CRM Administration Essentials, Agile Methodology, and Information Security Awareness Courses

Student

Year Up

Nonprofit; 201-500 employees; Nonprofit Organization Management industry

20112012 (1 year)

Driver

North Beach Pizzeria

January 2011December 2011 (1 year)

Accurate sense of direction and comprehensive visual memory
Transferred customer's orders to their location
Fulfilled customers orders by delivering on time

Ludmylla Curado's Languages

  • English

    (Native or bilingual proficiency)
  • Portuguese

    (Native or bilingual proficiency)
  • Spanish

    (Elementary proficiency)

Ludmylla Curado's Skills & Expertise

  1. Salesforce.com
  2. Cloud Computing
  3. Agile
  4. Quality Assurance
  5. Account Management
  6. Agile Methodologies
  7. Analytics
  8. Business Analysis
  9. Business Intelligence
  10. CRM
  11. Cross-functional Team Leadership
  12. Networking
  13. Product Management
  14. E-commerce
  15. Enterprise Software
  16. Leadership
  17. Spanish
  18. System Administration
  19. Technical Support
  20. Testing
  21. Web Applications
  22. Java
  23. Management
  24. Lead Generation
  25. Microsoft Excel

View All (25) Skills View Fewer Skills

Ludmylla Curado's Education

City College of San Francisco

20112012

Coursework in the Fundamentals of Technical Support 100 and 104, JAVA, English as Second Language, English, and Spanish.

Year Up

Technology, Professional Skills, Business and Communication

20112012

Completed 11 hours of community service at San Francisco Food Bank and Food Desert/City Slicker Farms

Activities and Societies: Selected from 600 applicants within the Bay Area to participate in an intensive, one year technical training and educational program Coursework in Computer Networking and Information Technology, Quality Assurance, Professional Skills, Business and Communication Researched developed and presented professional presentations in order to inform colleagues about relevant career information. Educated potential corporate partners and donors about Year Up student experiences as Student Ambassador

Catholic University of Goias

BA, International Relations; Coursework in International Politics, Law, Politics and Economics

20032008

Economics, Politics, International Business, Communication, and International Law.

Activities and Societies: Learned about Brazilian Foreign Policy Completed Globalization, Politics, and Culture class Researched and developed Professional Ethics

Contact Ludmylla for:

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  • job inquiries
  • expertise requests
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  • reference requests
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