Louis Ott

Current

Sr. Analyst, IT requirements and design at CVS Caremark

Past

Senior Product Manager - Travelocity Partner Network at Travelocity
Sr. Product Analyst/Product Manager at Travelocity/Sales Customer Care
Sr. Applications and Systems Analyst at Sabre Holdings

Manager - AA Vacations CRS Help Desk at American Airlines
TBM at American Airlines

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2 more...

Education

University of Dallas

Recommended

3 people have recommended Louis

Connections

167 connections

Industry

Leisure, Travel & Tourism

Louis Ott’s Summary

Product Markeinting and Development Manager, Product Analyst, Marketing and Operations Manager in a wide variety of business applications. Particularly interested in in esuring quality end user experiences. Always interested in cutting edge technology, as well as close interaction with internal and external customers..

Louis Ott’s Specialties:

Over 30 years of experience in the leisure, travel and tourism industry. Sales, marketing, product development, product analysis, trainer, public speaker

Louis Ott’s Experience

Sr. Analyst, IT requirements and design

CVS Caremark

(Public Company; 10,001 or more employees; Pharmaceuticals industry)

June 2008 — Present (1 year 2 months)
Senior Product Manager - Travelocity Partner Network

Travelocity

(Public Company; 1001-5000 employees; TSG; Leisure, Travel & Tourism industry)

April 2005 — June 2008 (3 years 3 months)
Sr. Product Analyst/Product Manager

Travelocity/Sales Customer Care

(Public Company; 1001-5000 employees; TSG; Leisure, Travel & Tourism industry)

July 2003 — April 2006 (2 years 10 months)

Advocate for the Sales Customer Care Centers and various lines of business

Develop project documentation, including functional and business requirements as they impact the call centers using the Agile process and ensure projects are delivered on time and within budget

Act as temporary Account Executive for AMEX and AARP partners

Research issues and technical problems as reported by both online and offline users and propose resolution
Sr. Applications and Systems Analyst

Sabre Holdings

(Public Company; 5001-10,000 employees; TSG; Information Technology and Services industry)

June 1998 — July 2003 (5 years 2 months)

Develop project documentation to meet PMI compliance

Compile functional and business requirements for both technical and customer teams

Maintain and track both issues logs and change requests

Develop and maintain acceptance test scripts and procedures

Ensure Y2K compliance
Manager - AA Vacations CRS Help Desk

American Airlines

(Public Company; 10,001 or more employees; AMR; Airlines/Aviation industry)

1993 — 1998 (5 years)
TBM

American Airlines

(Public Company; 10,001 or more employees; AMR; Airlines/Aviation industry)

1985 — 1993 (8 years)