
Claims Procurement Manager at Aviva Canada
Toronto, Canada Area

Claims Procurement Manager at Aviva Canada
Toronto, Canada Area
Litigation practice, litigation management in an insurance setting, claims operation management, management consulting to law departments, claims procurement management
Managing the cost of legal services and the relationships with law firms
(Insurance industry)
April 2009 — Present (4 months)
Responsible for managing the cost of legal services and relationships with law firms throughout Canada
(Privately Held; Management Consulting industry)
January 1999 — April 2009 (10 years 4 months)
Consulting to law departments (legal groups within companies): helping them maximize their effectiveness in the company, and manage workloads and workflow. Assist in negotiation of innovative partnering arrangements with law firms.
(Public Company; 1001-5000 employees; Insurance industry)
January 1996 — August 1998 (2 years 8 months)
Managed claims operations across Canada with 12 Head Office direct reports and a budget responsibility of CDN $ 1M for Head Office Claims. Created a new Head Office, determined implementation strategy, controlled expenses and oversaw the training and development process. Selected outside counsel and established standard operating guidelines for all firms. Organized, led and conducted quality control audits of claims and litigation matters.
(Privately Held; 1001-5000 employees; Insurance industry)
June 1995 — December 1995 (7 months)
Conducted mediations and settlement meetings in litigation and accident benefits cases. Successfully resolved numerous long-outstanding liability claims.
MBA , Business , 1991 — 1992
BA + LLB , Translation & Law , 1979 — 1986
Rotary Club of Toronto