
Senior Support Engineer at Oracle
Orlando, Florida Area

Senior Support Engineer at Oracle
Orlando, Florida Area
(Public Company; 10,001 or more employees; ORCL; Computer Software industry)
June 2007 — Present (2 years 2 months)
I deliver solutions for Oracle Workflow processes, Java Mailer, XML Gateway as we all many other processes for Oracle's E-Business Application Suite software. Oracle Fusion and BPEL products included.
(Public Company; 10,001 or more employees; ORCL; Computer Software industry)
February 1999 — June 2007 (8 years 5 months)
Provided technical support for Oracle ERP Applications.
8 1/2 years specialized in the Oracle Financials module Accounts Receivables.
Release10.7/11/11.5.x, Oracle 8i/9i/10g web based applications for Accounts Receivables. Active team lead, engineer, and assistant in maintaining internal test systems.
(Computer Software industry)
July 1998 — January 1999 (7 months)
· Process analysis and documentation for Internet Beta Products
· Coordination of HTE Internet Beta applications operations
· Catalog development for HTE applications
· Support for Cognos Impromtu 4.0 and 5.0
(Public Company; Computer Software industry)
August 1997 — July 1998 (1 year)
· Supported customers with over 120 software applications
· Help troubleshoot and assist customers with software issues
B.S. , Business M.I.S , 1995 — 1998