Leeanne Naicker

Current

• Head: Operations Development at Ericsson South Africa

Past

• Manager: SQL/Sybase Operations at Nedbank Pty. Ltd
• Operations Manager at HP South Africa
• IT Operations & Services Manager at Ericsson South Africa

1 more...

Education

• University of South Africa/Universiteit van Suid-Afrika
• Umkomaas Secondary

Connections

49 connections

Industry

Telecommunications

Leeanne Naicker’s Summary

Generalist management experience with solid Line Management skills and substantial experience in IT, Telecoms and Banking industry. Experience in:
Operational Management
- General business operations & finances
- Development of strategy, plans & targets
- Operational plans
- Process design and implementation
Program Management
- Management of strategic projects & sub-projects
Human Resource Management
- Competence Development
- Performance review & feedback (360)
- Goal setting, KPI's
- Reward & Recogntion
Competence Development
- Mentoring & Coaching frameworks
- Employee assimilation programs
- Training Roadmaps
- Certification programs
Knowledge Management
- Establish targets, objectives
- Revenue generation from reuse
- Formalized structures for knowledge sharing
- Strategy and plans for embedment
Change Management Generalist
- Target specifications
- Manage change programs as projects
- Budget setting & tracking
- Situational analysis, planning, risk management
- Facilitation of audits
Business Process Change Management
- Identification of organizational, business & employee areas of development
- Designing programs to change behaviour through various methods & tools
Compliance Management:
- SOX, ISO
IT Operations Management
- Management of operations, processes & policies
- Management of team
- Management of infrastructure (hardware & software)
- Disastery recovery planning
- Techonology evolution and implementation
ITIL Foundation Certified
Microsoft Certified Product Specialist

Additional Information

Leeanne Naicker’s Groups:

•    Ericsson Global
•    Change Consulting