Lauren Burtz

Lauren Burtz

La Verne Fire Department- Administrative Clerk

La Verne, California (Greater Los Angeles Area)
Government Administration

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Lauren Burtz's Overview

  • Fire Department Administrative Secretary at City of La Verne
  • Sales & Customer Service Representative at The Horse Mart

70 connections


Lauren Burtz's Summary

It is my objective to contribute to a professional work environment with the best of my abilities, and to obtain further experience and knowledge of working in the modern industry.

Lauren Burtz's Experience

Fire Department Administrative Secretary

City of La Verne

December 2012Present (1 year 10 months)

Executive Assistant, Sales & Marketing Assistant, & Recruitment Assistant

Combustion Associates, Inc.

Privately Held; 11-50 employees; Oil & Energy industry

June 2012December 2012 (7 months) Corona, California

• Personal assistant to VP. Administrative work: filing and organizing, front desk, email correspondence, appointment setting, set up conference room and presentations, make travel arrangements, research on various topics in the energy sector. Sales & marketing: social media marketing and SEO, register company as vendor for larger corporations, sales meeting minutes and opportunities forecast spreadsheet. Recruitment: post position openings, screen resumes, conduct phone interviews, candidate assessments, set up interview appointments.

Customer Service Representative & Consumer Marketing

Alliance Inspection Management

Privately Held; 501-1000 employees; Automotive industry

June 2010June 2012 (2 years 1 month)

Handle customer service calls and conflicts, follow up with customers to ensure their satisfaction, generate semimonthly sales reports, work with PR and marketing firms to coordinate press releases and marketing strategies, website content management, social marketing, inspection report quality control

Customer Service Representative

Edible Arrangements

Privately Held; 51-200 employees; Retail industry

December 2007May 2009 (1 year 6 months)

Manage placing customers orders and confidently, politely, and positively resolve any inquiries or complaints. Prepare weekly inventory, respond to customers' emails timely and professionally, and file paperwork from online orders in an organized manner. Assist in production of arrangements. Responsible for training new and seasonal customer service employees. Close out store and balance register. Recognized as having highest average sales for months of April and May.

Sales & Customer Service Representative

The Horse Mart

December 2004September 2007 (2 years 10 months)

Assist and educate customers in finding the proper products for their need and swiftly handle register transactions. Prepare inventory, restock and organize shelves. Properly manage intake and pricing of new and consignment items, file consignment paperwork. Close out store, balance register, and back up daily sales onto hard drive.

Lauren Burtz's Courses

  • BA, Environmental Science & Policy

    California State University-Long Beach

    • Environmental Science and Policy Capstone (ESP 400)
    • Environmental Law (ESP 300i)
    • Environmental Geology (Geol. 191)
    • Air and Water Pollution (Geol. 190)
    • Water Supply (Geol. 280)
    • Earth Systems (Geol. 300i)
    • Landscape Geography (Geog. 447)
    • International Environmental Issues (Geog. 355)
    • Geography of the Global Economy (Geog. 452)
    • People as Agents in Environmental Change (Geog. 455)
    • Ecology (Bio. 350)
    • Biostatistics (Bio. 260)
    • Intercultural Communication (Comm. 330)
    • Energy Economics (Econ. 463)
    • California Water Issues (ESP 200)

Lauren Burtz's Projects

  • Rebirth of the Upper Filiorum in Rancho Palos Verdes: The effects of disturbances on this historical landscape, and what that means for its restoration

    • January 2011 to May 2011
    Team Members: Lauren Burtz, Catherine Lundberg, Michell Sanchez, Paul Laris

    This study was conducted on the Upper Filiroum region of Rancho Palos Verdes, CA. We were interested in finding which zones of this land were the most degraded due to experiencing compounded disturbance events which include plowing, fire, landslide, and human development. We completed our research by compiling historic photographs from the Palos Verdes Library District as well as data in Arc GIS provided by the Geography Lab at California State University, Long Beach. Based on these findings, we can suggest to the Palos Verdes Penninsula Land Conservancy which areas should be the focus of the restoration plan for the region.

Lauren Burtz's Skills & Expertise

  1. Data Analysis
  2. Team Leadership
  3. Microsoft Office
  4. Organizational Effectiveness
  5. Marketing Communications
  6. Customer Relations
  7. Critical Thinking
  8. Attention To Detail
  9. Conflict Resolution
  10. Self-driven
  11. Environmental Issues
  12. Environmental Policy
  13. Environmental Science
  14. Google Analytics
  15. Google Adwords
  16. Social Media Marketing
  17. Social Media Outreach
  18. Power Generation
  19. Executive Administrative Assistance
  20. Multi-line Phone
  21. Office Administration
  22. Recruiting
  23. Sales Process
  24. Sales Presentations
  25. Event Planning
  26. Customer Service

View All (26) Skills View Fewer Skills

Lauren Burtz's Education

California State University-Long Beach

BA, Environmental Science & Policy


San Dimas High School



Lauren Burtz's Additional Information

Groups and Associations:

United States Pony Club

Honors and Awards:

Cum Laude Honors- California State University, Long Beach

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