Sr. Director, Client Services at Healthbridge, Inc.an Express Scripts company
Greater New York City Area
- Current
-
- Sr. Director, Client Services at Healthbridge, Inc.
- Past
-
- VP, Client Services at Sentrx
- Executive Director, Training and Development at PDI
- Business Director at Dendrite
- Various Sales, Management and Sales Training positions at Ciba-Geigy
- Education
-
- Fairleigh Dickinson University
- Ohio Wesleyan University
- Recommended
-
3 people have recommended Laura - Connections
-
163
connections
- Industry
- Pharmaceuticals
- Websites
Laura Perry’s Summary
Account relations professional with broad experience in managing operations and client services as an outsource provider to the pharmaceutical industry. This includes sampling logistics and sample accountability, pharmacovigilance (Phase II through post-approval), and sales force effectiveness tools. Additional experience in sales training for new field representatives as well as management development candidates, and field sales management for pharmaceutical manufacturers.
Laura Perry’s Specialties:
Client business relationship management, services delivery, contract negotiations, business process optimization
Laura Perry’s Experience
-
Sr. Director, Client Services
Healthbridge, Inc.
(Pharmaceuticals industry)
May 2008 — Present (1 year 3 months)
Responsible for all aspects of account management and call center activities servicing pharma clients. Focus of business is direct to practitioner and direct to representative sampling.
-
VP, Client Services
Sentrx
(Privately Held; 51-200 employees; Pharmaceuticals industry)
February 2003 — May 2008 (5 years 4 months)
Manage a business relationship team accountable for all client engagements to ensure contract compliance, expand business presence, and achieve unsurpassed client satisfaction. Liaise with key members in drug safety and regulatory departments of client, act as client champion within Sentrx.
Member of senior management team providing strategic recommendations.
Experience in large client contract negotiations, business process and operations initiation and re-engineering, ongoing service management. Strong focus on training and development activities within organization as well as with client group. -
Executive Director, Training and Development
PDI
(Privately Held; Professional Training & Coaching industry)
2002 — 2003 (1 year)
Oversight of all training and development activities for field force services, including sales and product training, management development, computer-based initiatives.
-
Business Director
Dendrite
(Public Company; 1001-5000 employees; DRTE; Information Technology and Services industry)
1994 — 2002 (8 years)
Responsible for all client operations and relationship management of several customers, including Boehringer Mannheim Diabetes Care (now part of Roche), Solvay, Pfizer Animal Health and Eli Lilly. Managed teams consisting of developers, quality testers, customer service representatives, project managers and product support specialists.
-
Various Sales, Management and Sales Training positions
Ciba-Geigy
(Pharmaceuticals industry)
1980 — 1994 (14 years)
My entry into the pharm industry was through field sales during a time of significant growth of the industry. Throughout my tenure at CIBA-Geigy, my career was enhanced with new opportunities in peer influence activities, District Management, new rep and regional training, management development. My last position at Ciba-Geigy was to lead the new SFA implementation on the business side as a developmental assignment. This position directly lead to my move to the supplier side of the industry.
Laura Perry’s Education
-
Fairleigh Dickinson University
MBA , Management
- Activities and Societies:
- Delta Mu Delta, National Business Honorary for academic excellence
-
Ohio Wesleyan University
BA , Human Development
- Activities and Societies:
- Delta Gamma Fraternity
Laura Perry’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
