Lakeisha Jones

Current

• Knowledge Ops Management Journeyman, Client Support Administrator (CSA) at USAF

Past

• Information Management, Client Support Administrator (CSA) at Support group
• Information Manger Apprentice, Client Support Administrator (CSA) at USAF

Education

• Community College of the Air force

Connections

2 connections

Industry

Information Technology and Services

Lakeisha Jones’s Summary

Lakeisha Jones’s Specialties:

active directory, administration, adobe streamline, air force, anti virus, backup, microsoft exchange, microsoft exchange server, microsoft mail, microsoft office, microsoft outlook, microsoft windows, microsoft windows 2000, microsoft windows 98, microsoft windows nt, microsoft windows nt 4.0, microsoft windows xp, motherboards, network administration, network cards, network hubs, networking, oct, office automation, operating systems,

Lakeisha Jones’s Experience

• Knowledge Ops Management Journeyman, Client Support Administrator (CSA)

  USAF

  (Information Technology and Services industry)

  October 2008 — Present (1 year 3 months)

  69.50 hours/; Lead Knowledge Operator responsible for the installation and management of Portal Flight Planning Software (PFPS) on 44 classified network computers. Functions as Computer Security Manager, IT Technology Manager, and Information Systems Security Officer, and Government Purchase Card holder. Directs operations and maintenance for $500K microcomputer systems, consisting of network hubs, routers, cabling, and 200 computer workstations operating from two local area networks. Installs and configures computer systems, networking components, operating systems, and applications software programs. Troubleshoots conflicting IP address issues, such as internet protocol configurations (IP), defense switch network (DSN) flush, IP release, and IP renew Troubleshot Microsoft Exchange Server connectivity. Troubleshoots printer connectivity issues, such as installing network cards and reinstalling drivers. Troubleshoots computer connectivity, to include installing network cards and checking local area network (LAN) cable connectivity. Installs and repairs computer operating systems and software. Resets user passwords, creates user accounts using Active Directory. Used Trouble Management System Remedy to track open work orders. Documents, analyzes, and resolves customer trouble tickets. Responsible for organizing, updating, and developing internal policies and programs to manage 1,500 computers/nodes valued at $1M. Manages Unit Leave and In/Out-processing programs. Assists with unit publications, records management, and personnel functions. Reviews and interprets information management publications and directives. Advisor on all matters pertaining administrative information flow, including mail, document security, awards and evaluation, official correspondence and administrative orders.

• Information Management, Client Support Administrator (CSA)

  Support group

  (Information Technology and Services industry)

  May 2006 — October 2008 (2 years 6 months)

  Performed as Client Support Administrator for more than 3,600 personnel. Developed and maintained premeditated procedures for server maintenance. Evaluated policy needs and developed internal policies to govern IT activities on classified networks. Supplied principle guidance to IT management, staff, and customers. Prepared IT budgets for squadrons, saving more than $112K. Coordinated procedures for processing outgoing and incoming official communications, through official Air Force channels. Ran systems diagnostics and determined cause of hardware and software failures. Coordinated and documented information systems repairs. Removed and replaced components and peripherals to restore system operation. Installed and configured software operating systems and applications.

• Information Manger Apprentice, Client Support Administrator (CSA)

  USAF

  (Information Technology and Services industry)

  April 2005 — May 2006 (1 year 2 months)

  Provided network administration and technical support to over 450 personnel. Maintained daily operation and maintenance of squadron's local area network (LAN) consisting of two servers valued at $40k utilizing the Microsoft windows XP operation systems, in 15 geographically separated facilities. Configured and managed Active Directory, Exchange, Dynamic Host Configuration Protocol, Microsoft Windows Server Update Services (WSUS), and Wireless Distribution System (WDS). Maintained Antivirus Backup servers in the corporate network. Troubleshot network problems and conflicts. Suggested improvements in standard operating procedures to streamline processes. Supported customers by configuration and reconfiguring information systems. Monitored Information Assurance program.

Lakeisha Jones’s Education

• Community College of the Air force

  Associate of Applied Science , Information Management

Lakeisha Jones’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch