
Kepner-Tregoe Program Leader and Principle Support Engineer at Symantec Software
Greater Minneapolis-St. Paul Area

Kepner-Tregoe Program Leader and Principle Support Engineer at Symantec Software
Greater Minneapolis-St. Paul Area
Kepner-Tregoe Resolve Program Lead / Instructor- Teach problem solving and decision making skills.
Symantec NetBackup Technical Support - Handle all issues dealing with data protection in complex storage area network environments.
Global Supportability Manager with Symantec Software- Ensure product quality is met prior to release.
Technical Support Workcenter Supervisor with the Naval Security Group- Responsible for all aspects of hardware preventive and corrective maintenance 24 x 7.
"Classic Wizard" systems instructor with the Naval Security Group- Teach theory of operation and troubleshooting for "Classic Wizard"
Hardware and software troubleshooting in complex networked environments
(Public Company; 10,001 or more employees; SYMC; Computer Software industry)
December 2007 — Present (1 year 8 months)
Teach Problem Solving and Decision Making to Support personnel as well as assist Symantec customers with hardware and software issues.
(Computer & Network Security industry)
January 2005 — February 2008 (3 years 2 months)
(Public Company; 5001-10,000 employees; VRTS; Computer Software industry)
2001 — 2005 (4 years)
(Computer & Network Security industry)
1997 — 2001 (4 years)
(Government Agency; 10,001 or more employees; USN; Military industry)
November 1977 — December 1997 (20 years 2 months)
Classic Wizard Instructor
Wideband (Bullseye) Technical Support
Support for various NSGA related electronic equipment
Business / Economics 1975 — 1977
Technology, Photography, Philosophy, Automobiles
A.F.& A.M. of Minnesota;
Scottish Rite in Minnesota
SSPA Certified Support Manager (CSM)