Krishna butti

Krishna butti

Customer Relationship Management-International Client Support

Location
Pune, Maharashtra, India (Pune Area, India)
Industry
Computer Software

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Krishna butti's Overview

Current
  • Customer Relationship Management-International Client Support at TCL
Past
Education
Connections

176 connections

Krishna butti's Summary

• More than 5 years’ successful experience in customer service and support with recognized strengths in problem analysis, problem solving, organizational skill, adaptability and strong interpersonal communications skills.
• Facilitates fault analysis, fault isolation and solutions depending upon Service Level Agreement.
• Voice route analysis management
• Extremely customer focused, skilled in communicating at all levels within internal and customer organisations and have extensive experience working within international & highly multicultural environments.

• A competent professional in Service Assurance-Telecom/ISP with organisational prospective as the key focus area.
• Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
• Responsible for delivering results that have direct impact on the achievement of results within Service Assurance
• Proven skills in managing & maintaining excellent client-customer relationship through empathy and inter-personal skills.
• Knowledge about customer service applications and administrative procedures
• Languages – Fluent in English, Hindi and Telugu.
• Ability to train, motivates, and supervises customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Strong interpersonal and repo building skills
• A quick learner
• Happy to help attitude

I have excellent interpersonal skills and repo building skills which I have developed while my tenure dealing with national and international clients.
I work hard and remain effective under pressure; I have consistently achieved all deadlines set and take care to ensure that I plan ahead and prioritize my workload.
Having considered a range of roles I feel sure that I can make a strong contribution and put what has been described as my 'forensic' attention to detail to good use.

Krishna butti's Experience

Customer Relationship Management-International Client Support

TCL

Privately Held; 51-200 employees; Computer Software industry

February 2009Present (5 years 8 months) Pune

• More than 5 years’ successful experience in customer service and support with recognized strengths in problem analysis, problem solving, organizational skill, adaptability and strong interpersonal communications skills.
• A competent professional in Service Assurance-Telecom/ISP with organisational prospective as the key focus area.
• Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
• Responsible for delivering results that have direct impact on the achievement of results within Service Assurance
• Proven skills in managing & maintaining excellent client-customer relationship and internal stakeholders through empathy and inter-personal skills.
• Knowledge about customer service applications and administrative procedures
• Languages – Fluent in English, Hindi and Telugu.
• Ability to train, motivates, and supervises customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Strong interpersonal and repo building skills
• A quick learner
• Happy to help attitude

Executive

Accenture

Public Company; 10,001+ employees; ACN; Information Technology and Services industry

May 2007July 2007 (3 months) Vikhroli

CUSTOMER SERVICE PROFESSIONAL

Customer Service & Operations

Pizza Hut

Public Company; 10,001+ employees; YUM; Restaurants industry

July 2004February 2007 (2 years 8 months) Mumbai Area, India

Area of Expertise:Customer Service Representative
: Forecasting and targeting sales for the store
: Training and Grooming Team Members

Krishna butti's Honors and Awards

  • Extra Mile

    Management
    • November 2012

    In recognition of extraordinary contributions towards service improvement

  • Customer Centricity

    Management
    • March 2014

    Customer Centricity

    Recognized and awarded as best on floor representative.
    Recognized for best customer support and repo building qualities.

  • Focus on Execution

    Management
    • March 2014

    Focus on Execution

  • Accountability & Responsibility

    Management
    • December 2013

    IT single point of contact for all IT issues.


    • Responsible for delivering results that have direct impact on the achievement of results within Service Assurance
    • Proven skills in managing & maintaining excellent client-customer relationship & internal stake holders through empathy and inter-personal skills.

Krishna butti's Certifications

  • ITIL"2011"

    • March 2014

Krishna butti's Languages

  • English

    (Professional working proficiency)
  • Hindi

    (Professional working proficiency)
  • Telugu

    (Limited working proficiency)

Krishna butti's Skills & Expertise

  1. Telecommunications
  2. CCNA
  3. Management
  4. "ITIL 2011"
  5. Customer Service
  6. Customer Satisfaction
  7. Customer Experience
  8. Operations Management
  9. Team Building
  10. Team Leadership
  11. Teamwork
  12. Business Strategy
  13. Voice Solutions
  14. Fault Management
  15. Fault Analysis
  16. Cross-functional Coordination
  17. Escalations Management
  18. Support Management
  19. Service Level Management

Krishna butti's Education

Welingkar Institute of Management

Master of Business Administration (M.B.A.), Business Administration, Management and Operations

20102014

Activities and Societies: mission Mba completed.... feeling happy...

Kendriya Vidyalaya

High School, Commerce

20022003

Krishna butti's Additional Information

Interests:

Cooking,Making new friends.

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