Kevin Ballard

Director of Software Validation at MasterControl, Inc.

Location
Provo, Utah Area
Industry
Computer Software

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Kevin Ballard's Overview

Current
  • Director of Software Validation at MasterControl, Inc.
Past
  • Lead Technical Writer, HTML/ XML Developer at Coresoft Technologies
  • Technical Writer at Maxim Group/NuSkin Enterprises
Education
Connections

132 connections

Kevin Ballard's Experience

Director of Software Validation

MasterControl, Inc.

Privately Held; 201-500 employees; Computer Software industry

July 2012Present (2 years 3 months) Greater Salt Lake City Area

• Direct software test team consisting of Software Validation Manager, Team Leads, Scalability Engineers, Development Engineers, QA Engineers, Technical Writer, and offshore test team
• Perform department management duties, including budgets, performance reviews, hiring, objectives, and task prioritization
• Streamline department procedures and critical indicators reporting
• Implement QA internship program
• Participate in company management and strategy meetings

• Direct, streamline, and innovate company validation strategy
• Implement validation improvements to reduce customer installation and upgrade time
• Use automation and Lean to change and reduce customer validation pain
• Direct scalability engineers to improve system performance and responsiveness

• Assist with improving and updating software development process
• Provide training and session presentations at various company and industry conferences
• Assisted with product release testing by logging new product issues, and processing resolved issues to closure
• Helped reduce customer upgrade time from 4 hours to 20 minutes
• Participate in company and department Kaizens

Software Validation Manager

MasterControl, Inc

Privately Held; 201-500 employees; Computer Software industry

July 2005July 2012 (7 years 1 month)

• Managed 11-member QA team, consisting of QA Engineers, Automation Engineers, Scalability Engineers and Technical Writer
• Expanded team from initial size of 5 engineers
• Initiated and managed 8-member offshore test team
• Led creation of state-of-the-art virtualized test lab
• Created, updated, and reported on department critical indicators
• Managed department budgets
• Conducted coaching sessions and managed team member objectives
• Led team of temporary testers for release testing
• Conducted team strategy meetings
• Participated in company management and strategy meetings

• Researched and implemented test automation system
• Single-sourced written and automated OQ validation products
• Created, maintained, and updated product IQ and OQ FDA validation protocols, and other FDA validation documentation
• Assisted customers with validation questions
• Set strategy for test automation and automated validations
• Assisted with validation product development and offering strategies
• Coordinated internal validation activities

• Created software test plans
• Assisted with product release testing by logging new product issues, and processing resolved issues to closure
• Created and directed scalability test team
• Implemented product enhancements in automated tests
• Implemented knowledge base and test management systems
• Designed GUIs and create mockups for both Web and client/server products
• Provided training and session presentations at various company and industry conferences

Documentation Specialist

MasterControl, Inc

Privately Held; 201-500 employees; Computer Software industry

March 2002July 2005 (3 years 5 months)

• Created company style guides and document conventions
• Helped set company validation policy and methodology
• Created, standardized, and maintained regulatory validation documents for company software (IQs, OQs, supporting documentation)
• Responded to customer validation questions, developed new validation package documentation
• Supported on-site validation efforts
• Coordinated internal validation activities

• Created and maintained product manuals, electronic help files, product release notes
• Single-sourced manuals and electronic help system
• Created software GUI standards and coordinated GUI team meetings and implementation efforts
• Provided on-site System Administrator training

• Assisted with QA duties by creating test plans, testing products, writing up defects and enhancements, and closing verified bugs
• Performed other various copyediting duties

Technical Writer

Omniture

Public Company; 1001-5000 employees; OMTR; Computer Software industry

October 2001March 2002 (6 months)

• Created company style guides and documentation standards
• Designed and created product user manuals, SDK documentation, sales training, and sales presentation documents
• Proofread and edited all other public company documents, including press releases and marketing and promotional materials

Lead Technical Writer, HTML/ XML Developer

Coresoft Technologies

Privately Held; 11-50 employees; Computer Software industry

April 2000July 2001 (1 year 4 months)

• Created company-standard style guides and document conventions
• Designed and wrote end-user “help” documentation in online and print formats
• Wrote code-level API (JavaDocs), SDK, and business-process documentation
• Performed various copyediting duties
• Helped define product process and appearance criteria
• Developed GUI mockup proposals, coded elements in HTML and XML and managed source code with CVS
• Fulfilled various QA testing duties, including creating test plans and submitting, monitoring, and fixing “bugs”

Technical Writer

Maxim Group/NuSkin Enterprises

October 1999April 2000 (7 months)

• Designed and wrote user manuals, specifications guides, and requirements documentation
• Created business processes documentation and flowcharts
• Gathered e-commerce platform information for the above documents by attending policy meetings and interviewing decision-makers

Kevin Ballard's Languages

  • Portuguese

Kevin Ballard's Skills & Expertise

  1. Test Automation
  2. Management
  3. Quality Assurance
  4. Computer System Validation
  5. Testing
  6. Test Planning
  7. Validation
  8. Lean Software Development
  9. Regulations
  10. GAMP
  11. FDA GMP
  12. Agile Methodologies
  13. Agile Testing
  14. Databases
  15. Lean Thinking
  16. HTML
  17. Software Documentation
  18. ColdFusion
  19. Release Notes
  20. Online Help
  21. Technical Writing
  22. Version Control Tools
  23. Windows
  24. Microsoft Office
  25. Document Management
  26. RoboHelp
  27. Team Management
  28. Team Leadership
  29. Distributed Team Management

View All (29) Skills View Fewer Skills

Kevin Ballard's Education

Brigham Young University

Bachelor's, English

19961999

Business Minor

Contact Kevin for:

  • career opportunities
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  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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