Kelly Hanick

Current

• SVP Customer Service at JPMorgan Chase

Past

• Senior Director, Customer Care at Barclays Bank (formerly Juniper Bank)
• Sr. Vice President - Operations at Bank One (now JP Morgan Chase)
• Sr. Vice President - Human Resources at Bank One / First USA

• Vice President - Human Resources at First USA Bank
• Director - Human Resources at General Mills, Inc.
• Manager - Human Resources at General Mills, Inc.

see less...

3 more...

Education

• University of Wisconsin - Madison
• Grinnell College

Recommended

2 people have recommended Kelly

Connections

199 connections

Industry

Financial Services

Kelly Hanick’s Experience

• SVP Customer Service

  JPMorgan Chase

  (Public Company; 10,001 or more employees; JPM; Financial Services industry)

  April 2006 — Present (3 years 9 months)

  Responsible for all inbound phone customer service and sales activity. Lead multiple national service centers providing world class customer service through over 7,000 phone agents. Through over 9 million contacts monthly, build customer loyalty, sales revenue and card usage.

• Senior Director, Customer Care

  Barclays Bank (formerly Juniper Bank)

  (Public Company; 1001-5000 employees; BCS; Banking industry)

  March 2004 — March 2006 (2 years 1 month)

  As the US based subsidiary of Barclays Bank, Juniper Bank is a high growth credit card company focused on Co-Brand partnerships.
  I lead all aspects of Customer Service including call center, correspondence, e-mail and all back office operations. Since 2004 we have doubled our account base, achieved world class customer satisfaction ratings and implemented new service technologies for our employees and customers. We are currently evaluating a new service center location in the western US as we expect to again double our account base in the next 12 months.

• Sr. Vice President - Operations

  Bank One (now JP Morgan Chase)

  (Public Company; 10,001 or more employees; jpm; Banking industry)

  May 1998 — January 2004 (5 years 9 months)

• Sr. Vice President - Human Resources

  Bank One / First USA

  (Public Company; 5001-10,000 employees; one; Banking industry)

  September 1996 — May 1998 (1 year 9 months)

• Vice President - Human Resources

  First USA Bank

  (Public Company; 5001-10,000 employees; Banking industry)

  September 1994 — September 1996 (2 years 1 month)

• Director - Human Resources

  General Mills, Inc.

  (Public Company; 10,001 or more employees; gis; Consumer Goods industry)

  August 1991 — September 1994 (3 years 2 months)

• Manager - Human Resources

  General Mills, Inc.

  (Public Company; 501-1000 employees; gis; Food Production industry)

  May 1988 — August 1991 (3 years 4 months)