
Greater Seattle Area

Greater Seattle Area
(Privately Held; Internet industry)
May 2008 — Present (1 year 3 months)
Responsible for the WhitePages product roadmap and customer experience. Oversee interaction design, creative, project management, content, business analytics, and customer service teams. Together with Engineering leaders, led the successful transition to agile development.
(Public Company; DT; Telecommunications industry)
June 2004 — May 2008 (4 years)
Responsible for T-Mobile.com, including web self-care; web sales partnerships; and ~1,000 person Telesales operation. Managed a 30 person team of product managers, Telesales managers, site producers and designers, web analysts, business development and partner managers. Oversight of several hundred million dollar annual budget.
(Public Company; RNWK; Computer Software industry)
August 1998 — June 2004 (5 years 11 months)
Promoted multiple times across product, marketing, and general management roles. Positions included RealPlayer Product Manager, Privacy Officer, Director of International Marketing, and General Manager of the Entertainment and News group. As General Manager, I directed product management, program management, web development, QA, business development, and content editors. Closed content deals with American Idol, ABC, and the Weather Channel, among others. Significantly increased group profitability by reducing licensing costs and increasing customer conversion and revenue.
(Privately Held; Management Consulting industry)
May 1995 — May 1998 (3 years 1 month)
Provided strategic management consulting services in the Technology and Telecom practice. Projects included M&A due diligence, reengineering / cost reduction, organization design, customer segmentation, and the identification, quantification, and prioritization of new business opportunities.
MA , International Policy Studies , September 1993 — May 1995
BA , Economics , 1991 — 1995
Stanford President's Award for Academic Achievement