Katrina Scheele

Communication Technician at AT&T

Location
Greensboro/Winston-Salem, North Carolina Area
Industry
Telecommunications

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Katrina Scheele's Overview

Current
  • Communication Technician at AT&T
Past
  • Senior Operations Clerk-Admin Support at AT&T
  • Senior Operations Clerk-Expedite Group at AT&T
  • Reports Clerk-Admin Support at AT&T
  • Reports Clerk-Switched Access Group at AT&T
  • Reports Clerk-Admin Support at AT&T
  • Reports Clerk-Accounting at AT&T
Education
Connections

77 connections

Katrina Scheele's Summary

I seek an entry-level position in Information Technology Network and Routing Administration. I am transitioning from telecommunications to network management. I look forward to a new career in Greensboro, NC area; I already have a home there.
-Life-long learner who achieves and maintains an excellent job appraisal.
-Learn quickly with can-do attitude.
-Work well with a team or independently.
-Provide excellent customer service.
-Good technical and communication skills.
-Responsible and hard-working.
-Pursuing a Bachelor of Science degree in Information Technology at Southern Polytechnic State University.
-Achieved several IT certifications, including Cisco Certified Network Associate Routing and Switching.

Katrina Scheele's Experience

Communication Technician

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

November 1998Present (15 years 11 months)

Provision voice circuits on T1.5 pipes for Large Business Long Distance. Test, verify for accuracy, troubleshoot and cut over to customer SDN, ISDN, Megacom and ADL services. Channel work included DACS mapping, database verification, routing and service testing. Work with Onsite Work Force personnel and Access Company personnel to isolate and resolve troubles. Work with different types of access to customer: customer provided T1.5, customer provided T45, access company facilities. Work in 4ESS and some 5ESS. Use the following systems: SOTS, TIRKS, DSTS, TSNOW, TOPAS, SARTS, OBSMS, SMS, GWISDOM, and others.

Senior Operations Clerk-Admin Support

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

October 1995November 1998 (3 years 2 months)

Administrative support for district of over 450. Create, edit, proof, and print district newsletter. Create and maintain databases, spreadsheets and prepare reports monthly and on request. Retrieve information on computer networks. Create banners and posters for district and customer initiatives. Order pagers, verify billing, process billing and maintain pager database. Prepare and process ECN’s. Cross train co-workers. Assist in maintaining training database, time reporting. Voucher preparation, financial code consultant, filing, personnel file maintenance, phone coverage and typing as needed. Answer customer inquiries to resolve customer needs.

Senior Operations Clerk-Expedite Group

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

January 1994October 1995 (1 year 10 months)

Receive expedite requests and process information using SOTS and ACMS databases. Track expedite request information and provide monthly reports on activity. Developed tracking database and system in Excel and FoxPro. Developed new, more efficient expedite request processing. Also responsible for clerical support to expedite case managers and handling overflow calls.

Reports Clerk-Admin Support

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

August 1992January 1994 (1 year 6 months)

Administrative support for 2nd level group. Update and maintain training schedule for district. Develop, update and maintain training database. Create and distribute monthly training summary report. Support Trainers and System Administrator directly. Develop, maintain and update district organization chart quarterly. Perform clerical functions: proofreading, editing, time reports, phone coverage and typing as required. Accomplishments include: updating training database from 3 years in arrears within 3 weeks, provided vital information to make training database a valuable tool, revised district organization chart into OrgPlus for Windows, established instructions for toll discount program.

Reports Clerk-Switched Access Group

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

May 1990August 1992 (2 years 4 months)

Responsible for EAEO availability and procurement, WTN investigation and collection, building CLR and NRD information in CDIS, validation of SDN databases, CAOSS format research information for special studies and projects. Develop resolution, issuing PIC request to LEC, coordination and follow up with LEC for Switched Access Software Defined Network projects. Work closely with sales to provide customer satisfaction.

Reports Clerk-Admin Support

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

May 1986May 1990 (4 years 1 month)

Prepare and process ECN’s, occupational and management job ads, vouchers, ATS and ECOS forms. Develop, maintain and update district filing systems for cross referencing and tracking. Collect and format research information for special studies and projects. Develop and maintain training instructions for job duties. Operate computer, both PC and terminal for input, edit and retrieval of data and set up databases. Perform clerical functions: proofreading, time reports, phone coverage and typing as required. SME for benefits, accounting practices and personnel guide. Answer customer inquiries to resolve customer needs.

Reports Clerk-Accounting

AT&T

Public Company; 10,001+ employees; T; Telecommunications industry

May 1984May 1986 (2 years 1 month)

Edit and process bill payments and vouchers. Operate terminal for input, edit and retrieval of data. Perform general clerical duties: proofreading, phone coverage, making copies and data entry. Developed training instructions for departmental report. Collect and format research information for special studies and projects.

Katrina Scheele's Publications

  • The Unifier

    • CWA Local 3250
    Authors: Katrina Scheele

    Co-editor of union newsletter June 1996-September 2000.

Katrina Scheele's Organizations

  • Toastmasters

    Vice President of Education, Vice President of Public Relations
    • 1988 to 2000

    Active in Toastmasters 1988-2000. Newsletter editor and publisher for Toastmasters club in 1989-1990. Vice President of Education 1993-1994, Vice President of Public Relations 1994-1995. Achieved CTM and participated and placed in many speech contests during this time.

Katrina Scheele's Certifications

  • Cisco Certified Network Associate (CCNA)

    • Cisco
    • September 2013 to September 2016
  • CCENT

    • Cisco
    • License CSCO******714
    • June 2012 to June 2015
  • Network+

    • CompTIA
    • License comp********8304
    • December 2009
  • Security+

    • CompTIA
    • License comp********8304
    • November 2010
  • A+

    • CompTIA
    • License comp********8304
    • December 2012 to December 2015
  • Server+

    • CompTIA
    • License comp********8304
    • February 2011
  • CTP+

    • CompTIA
    • License comp********8304
    • November 2011
  • CWTS

    • CWNP
    • License CWNP***463
    • December 2010 to December 2017
  • MTA Networking Essentials

    • Microsoft
    • November 2011
  • MTA Windows Server Administration Fundamentals

    • Microsoft
    • February 2012
  • Healthcare IT

    • CompTIA
    • License comp********8304
    • May 2013
  • Cloud Essentials

    • CompTIA
    • License comp********8304
    • August 2013
  • Strata IT

    • CompTIA
    • License comp********8304
    • August 2013

Katrina Scheele's Courses

  • Network Communications Management, Network and System Administration/Administrator

    DeVry University

    • Critical Thinking and Problem Solving
  • Bachelor of Science (BS), Information Technology

    Southern Polytechnic State University

    • English Comp II
    • College Algebra

Katrina Scheele's Skills & Expertise

  1. Security+
  2. Training
  3. Access
  4. CompTIA A+ Certification
  5. Customer Service
  6. Networking
  7. CompTIA Network+ Certified
  8. CCENT
  9. Server+
  10. CWTS
  11. CTP+
  12. Dell DDET
  13. MTA Networking Essentials
  14. MTA Windows Server Administration Fundamentals
  15. Healthcare IT
  16. Cloud Essentials
  17. Strata IT
  18. Telecommunications

Katrina Scheele's Education

Southern Polytechnic State University

Bachelor of Science (BS), Information Technology

20132017 (expected)

Grade: 4.0

Attending classes to achieve Bachelor of Science - Information Technology degree.

DeVry University

Network Communications Management, Network and System Administration/Administrator

20132013

Grade: 4.0

Georgia Perimeter College

Business/Marketing

19812008

Classes taken in 1981, 1982, 2005, 2006, 2008

Georgia State University

Business

19851989

Attended in 1985, 1989

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