Program Manager at Convio
Austin, Texas Area
Program Manager at Convio
Austin, Texas Area
Project Management and Program Management professional with 13 years of strategic and tactical experience in software development and client services.
Scrum / Agile practices
Database / CRM marketing
e-Commerce and personalization
Geographic Information Systems
Telecommunications Information Systems
(Privately Held; 51-200 employees; Computer Software industry)
June 2006 — Present (3 years 2 months)
Guide agile product development teams to delight clients with CRM and web site management software. Clients are large non-profit and membership organizations using our software-as-a-service to better move their constituents to action.
(Privately Held; 51-200 employees; Information Technology and Services industry)
January 2006 — June 2006 (6 months)
Implemented channel marketing software and professional services solutions for clients, serving as single point of contact and project manager. Tailored the CCI solution to the client’s needs in order to alleviate issues and gain profitability for their cooperative marketing programs. Clients included Maxtor, Zebra Technologies, and Symbol Technologies.
(Privately Held; Computer Software industry)
January 2004 — June 2005 (1 year 6 months)
Managed large website development projects for e-commerce customers. Gathered requirements, tracked schedules and managed resources to complete projects on time, under budget and with superior quality. Helped sales to close deals by meeting in person with clients and walking them through our development and post-launch processes. Launched the following customers on robust e-commerce sites, integrating the front-end shopping sites with back-end fulfillment and inventory systems: OrganicBouquet.com, Stride Rite, Urban Outfitters, Athleta, and Country Curtains.
(Public Company; Internet industry)
1999 — 2003 (4 years)
Owner of service delivery and customer satisfaction for set of assigned customers. Acted as the Technical Project Manager for client deployments and ongoing customer support. Managed risk and provided P&L analysis, issue tracking and resolution. Joined sales team as subject matter expert to help finalize large, strategically critical contract with U.K. Government, providing in-depth presentations to various stakeholders in the U.K. government about our service level agreements. Led international project team to on-time web site deployment for U.K. Prime Minister Tony Blair's Office of the e-Envoy. http://www.cabinetoffice.gov.uk/e-government/
(Public Company; Internet industry)
1997 — 1999 (2 years)
Ensured on-time excellent quality releases of AutoCAD Map, the division's top revenue-generating product. Responsible for cross-functional team: design, development, testing, marketing, product support, packaging, operations, and product management. Team members were located in San Rafael, Cupertino, and Neuchatel (Switzerland.)
(Public Company; Telecommunications industry)
1995 — 1998 (3 years)
Managed project to provide Pacific Bell’s first client-server ordering, provisioning and billing application for Digital Subscriber Line (DSL) launch. Released ahead of schedule and within budget, leading matrixed team of more than 40 coders, testers and designers. Managed more than 20 smaller billing and provisioning software development projects.
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
1994 — 1995 (1 year)
Managed direct mail marketing programs and other member acquisition activity for public affairs education organization.
(Non-Profit; 51-200 employees; Research industry)
June 1993 — September 1994 (1 year 4 months)
Worked to increase total number of members in environmental research nonprofit organization through direct mail, special events and individual cultivation.
(Privately Held; 1-10 employees; Information Services industry)
January 1988 — January 1989 (1 year 1 month)
Oil painting, specializing in landscape and figure (human & critter).
Commissions available: portraits of the fur persons in your family. See more at www.furperson.com
Certified ScrumMaster in July 2008
Member, Scrum Alliance and AgileAustin
Certified PMP (Project Management Professional) with PMI (Project Management Institute) in August 2007
Certification, Localization Project Management - California State University Chico, Globalization and Localization Association and The Localization Institute in June 2007
Member, Women in Technology International (WITI)
Supporter & former volunteer, PRBO Conservation Science
Supporter & former volunteer, "Beach Watch" (Farallones National Marine Sanctuary Association), MALT