Karen Allen

Current

• Sr. Project & Operations Manager at DialogCoach an inVentiv Health Company

Past

• Professional Development Manager at Numonics
• Office Manager at Sklar Family Dentistry

Education

• DeSales University

Recommended

2 people have recommended Karen

Connections

24 connections

Industry

Professional Training & Coaching

Websites

• My Company
• My Company

Karen Allen’s Summary

My goal is always to leverage a strong combination of administrative, financial and operational experiences, along with an effective education in management and finance for the benefit of the organization.
My preference profile suggests that I am very process and detail-oriented, focused on continuous learning, and extremely well organized. These traits, in addition to an inherent desire to help others, allow me to add real value to a our organization and organizations for which I am involved.

OTHER SKILLS AND ATTRIBUTES

· Developed technology skills in MS Office, WebEx, and several healthcare applications

· Strong capability at managing multiple priorities, managing project accountability, and developing teams for superior results

· Developed system implementation skills, including project leadership

· Excellent client-facing skills including skills at managing customer expectations

· Solid reputation of leading cross-functional teams to successful project completions

· Systematic problem-solving skills; an ability to lead teams to workarounds and creative problem solutions

· Proficient in multiple software applications

OTHER INTERESTS

· Avid swimmer and triathlete

· Member of local sailing club chapter

· Member of local cycling club chapter

· Pursuing MBA

Karen Allen’s Experience

• Sr. Project & Operations Manager

  DialogCoach an inVentiv Health Company

  (Professional Training & Coaching industry)

  December 2006 — Present (2 years 8 months)

  As Project Manager, I create and execute project work plans for our specialty training and education company, which offers solutions for our customers in the pharmaceutical, biotech, and call center industries. As Operations Manager, I lead a team in the process of developing the next generation of our software as well as manage process deployment including financial negotiations, contracting, content development, training and quality control of all deliverables. I develop and create means of demonstrating and training customers on our software, leveraging remote technologies when feasible.
  
  Key accomplishments:
  
  · Lead a team of six (6) in developing new version of DialogCoach 5.0. Responsible for directing programming and quality control
  
  · Created process controls for triggering appropriate release of proprietary software
  
  · Drive resources both internal and external, to projects to insure customer satisfaction and to achieve profitability goals
  
  · Analyze project profitability, revenue, and margins in order to ensure profitability of future proposals
  
  · Review and approve all project deliverables prior to passing to client
  
  · Responsible for creating implementation plan for deployment of new version of proprietary software
  
  · Responsible for creating SOP around content creation in order to deliver consistently high quality deliverables
  
  · Interact frequently with customers in a business development roll at trade shows and demonstrations

• Professional Development Manager

  Numonics

  (Professional Training & Coaching industry)

  April 2005 — December 2006 (1 year 9 months)

  As part of the company sales support strategy, I delivered post-sale high quality training and support for end-users. Key objectives included the expansion of training resources for customers, and the implementation of interactive training via web and instructional technology. Key accomplishments:
  
  · Effectively introduced WedEx as our preferred medium for training, in addition to providing on-site training support
  
  · Delivered comprehensive product demonstrations for prospects across the globe
  
  · Responsible for help files for all interactive products utilizing RoboHelp

• Office Manager

  Sklar Family Dentistry

  (Professional Training & Coaching industry)

  September 1988 — December 2005 (17 years 4 months)

  Managed all operational aspects of a general dental practice for two doctors and a staff of nine. Provided chair-side dental assistant services when needed. My responsibilities required a high level of organizational skill, attention to detail, and focus on patient satisfaction. Key accomplishments:
  
  
  
  · Hired additional clinical and administrative staff to support an 80% growth in revenue while maintaining a 98% collection standard
  
  · Successfully managed practice growth with the addition of a second doctor
  
  · Successfully implemented employee benefit programs, with ongoing administrative responsibility
  
  · Worked closely with clinical staff to successfully re-organized patient care protocols
  
  · Evaluated and implemented HIPAA legislative requirements as they applied to our office
  
  · Developed marketing strategies to insure practice growth and retention
  
  · Established and maintained successful vendor relationships

Karen Allen’s Education

• DeSales University

  B.S. Finance , Finance , 2004 — 2007

  Activities and Societies:

  Magna Cum Laude

Additional Information

Karen Allen’s Websites:

• My Company
• My Company

Karen Allen’s Interests:

Creating innovative deliverables to clients, swimming, cycling, sailing.

Karen Allen’s Groups:

•    PA/DE/NJ Distance Learning Association
•    ASTD National

Karen Allen’s Honors:

Graduated Magna Cum Laude DeSales University May 2007

Karen Allen’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch