JUBIN ANAND

process champion at mercer pvt ltd

Location
West Delhi, Delhi, India (New Delhi Area, India)
Industry
Outsourcing/Offshoring

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JUBIN ANAND's Overview

Current
  • process champion at mercer pvt ltd
Past
Education
  • IMT-GHAZIABHAD
Connections

31 connections

JUBIN ANAND's Experience

process champion

mercer pvt ltd

Public Company; 10,001+ employees; MERC; Human Resources industry

February 2013Present (1 year 9 months) Gurgaon, India

PROCESS DEVELOPER

GENPACT LLC

Public Company; 10,001+ employees; G; Outsourcing/Offshoring industry

December 2007February 2013 (5 years 3 months)

PROCESS DEVELOPER (QUALITY ANALYST)

GENPACT LLC

Public Company; 10,001+ employees; G; Outsourcing/Offshoring industry

December 2007February 2013 (5 years 3 months) Gurgaon, India

Current Job Profile: FINANCIAL SERVICES - TORONTO DOMINION BANK (From August 2010 - till date)

• Work as Quality Analyst for the process (doing the quality checks).

• Preparing and reporting the team data to the manager on daily basis regarding the day wise performance of each individual.

• Giving proper feedbacks to the officer; monitor the transactions and maintaining the track record.

• Preparing and sharing the Process knowledge test of the team.

• Preparing and sharing weekly Process Dashboards with the clients.


• Do the work allocation to the officers and doing the periodical checks during the day: To avoid any miss on the Turnaround Time.

• Work as a Training facilitator: Handling new batches and train them for the process.

• Taking client calls and giving weekly updates to the Team.

• Maintaining/Balancing the General Ledger accounts and preparing the General Ledger posting.

• Maintaining the daily attendance tracker of the team.

• Handling the queries, resolving the escalations from the onshore team (clients) or the customers through emails.

• Handling the customer payments for mortgages, loan payments etc.

JUBIN ANAND's Skills & Expertise

  1. • Good communication skills.
  2. • Computer skills: Excellent in MS Excel and Windows.
  3. • Have sound knowledge of accounts, GL balancing/reconciliation.
  4. • Target and deadline conscious.
  5. Problem Solving
  6. Strategic Planning
  7. Business Analysis

JUBIN ANAND's Education

IMT-GHAZIABHAD

MBA, FINANCE

20102012

JUBIN ANAND's Additional Information

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