Information Technology and Services Professional
Greater Chicago Area
Information Technology and Services Professional
Greater Chicago Area
(Public Company; 1001-5000 employees; DV; Higher Education industry)
May 2001 — June 2004 (3 years 2 months)
•Introduced new users to computer resources on campus and created NOVELL system accounts.
•Helped academic personnel in the use of audiovisual equipment such as ELMOS, projectors, and consoles.
•Performed preventative/corrective maintenance to about 500 computers and 40 printers distributed all around campus. Maintenance included checking network connectivity, removing viruses, re-imaging computers, and installing/un-installing hardware.
•Installed software used on campus such as Microsoft Office, and VB.NET.
•Assisted students, academic personnel, and staff members in the use of Microsoft Windows, Office, Visio, Project, Internet Explorer, and programming languages such as VB.NET, C++, and Java.
•Supported users solving computer related problems by phone.
•Trained coworkers in the use of equipment, systems, and procedures.
2001 — 2004