LinkedInJoseph Galletta

Joseph Galletta

Computer Hardware Professional

Location
Greater New York City Area
Industry
Computer Hardware
Previous
  1. Mercedes Benz, Montvale NJ
3connections

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3connections
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Background

Experience

Customer Assistance Correspondent

Mercedes Benz, Montvale NJ
(2 years 9 months)

• Handle customer calls into the CAC on a daily basis relating to Roadside Assistance,
Customer Relations and/or Technical Literature.
• Dispatch various tow vendors in a timely fashion to assist customers stranded on the
road.
• Handle emergency calls via the tele-aid system.
• Maintain customer information in company database.
• Involve field management as needed to advocate for the customer regarding issues
related to their vehicle and/or their Mercedes-Benz experience.

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