
Technical Leader, Change Agent, & Intrapreneur
San Francisco Bay Area

Technical Leader, Change Agent, & Intrapreneur
San Francisco Bay Area
+ Highly effective in building, growing (in effectiveness and numbers), and managing high performing teams both locally and overseas.
+ Highly effective in leading and maximizing the contribution of distributed development and services teams.
+ Highly effective at developing individual employees, helping them to grow and become more effective in their work. Highly effective at retaining staff (all turnover essentially due to RIFFs) by continually making their positions a place where they can grow and develop.
+ Highly effective in gathering, analyzing, identifying, and acting upon customer needs and requirements.
+ Highly effective in developing solutions to problems (known or unknown by customers), getting support for them, and making them a reality.
+ Strong understanding of both technology and business. Able to see the opportunities presented by technologies and how they apply to current company and other businesses. Able to quickly come up-to-speed on a technology, understanding its implications and limitations.
+ Strong skills in partner management. Highly effective at building and maintaining relationships with external partners. Owned the Apple and Microsoft technical relationships and kept them effective in very challenging times.
+ Strong customer empathy. Strong passion to do the right thing for customers, both internal and external. Strong connection to and understanding of developers.
+ High integrity. Strive to do the right thing, balancing needs of staff, management, and customers.
Recruiting, developing, and retaining high performance teams; Technology Product Management; Change Management; Vision Setting, Planning, and Execution; Development Team Management; Strategic Planning; Intrapeneuring; Pre-Release (Beta)Management; Quality Engineering
(Privately Held; 11-50 employees; Computer Software industry)
May 2008 — Present (1 year 3 months)
(Privately Held; Myself Only; Venture Capital & Private Equity industry)
January 2000 — Present (9 years 7 months)
Private equity and investment management firm focused on micro/mini-venture investments in small, privately held businesses.
(Privately Held; 201-500 employees; Computer Software industry)
August 2006 — May 2008 (1 year 10 months)
Reporting to the VP of Engineering, responsible for managing Quality and Process Engineering organization for all software products at IMPAC Medical Systems.
IMPAC Medical Systems develops, markets, and supports an open Electronic Medical Record (EMR) and other software used in oncology treatment. IMPAC has a full suite of software products which covers all phases of oncological medicine.
(Computer Software industry)
August 2006 — May 2008 (1 year 10 months)
(Public Company; 1001-5000 employees; ADBE; Computer Software industry)
October 2000 — February 2006 (5 years 5 months)
Manager of the Engineering Quality Services organization in the Engineering Services Group (ESG).
Responsible for Adobe's
+ Pre-Release Program Management Team
+ Platform Compatibility Team
+ EQS Tools and Technologies Team
+ ESG QE Team
Built organization from previous team (Product Interoperability Team) sans workflow analysis function distributed between US and India.
Lead - pioneering the offshoring of service functions at Adobe - creation of India Team (which mirrored functional areas of US team), which numbered 37 people with four managers at the end. Secured budget for and drove hiring of India Team. Developed and implemented process for distributed team. Oversaw coordination of activities between the two teams. Travelled 2-4 times a year to India to ensure that US and India teams were synchronized.
(Public Company; 1001-5000 employees; ADBE; Computer Software industry)
January 1999 — July 2000 (1 year 7 months)
Lead Adobes Document and Print Technologies Developer Technology Group. Responsible for development and support of software developer kits (SDKs) for Adobes Acrobat products in C, C++, Java, and Visual Basic on Windows, Macintosh, and Unix platforms; and support of font and Postscript developers.
Success required working on multiple long-term SDK releases, infrastructure improvements, service enhancements and short-term support case handling, sales and evangelism support projects simultaneously.
Worked effectively with and provided support to at senior manager and vice-president level engineering, evangelism, marketing, and sales. Responsible for team operating plan and budget and was significant contributor to Adobes overall developer programs strategy.
Strengthened team by managing three chronic non-performers (ignored by previous group managers) out of team and raising the technical ability, aptitude, and skills in my six hires for this team.
(Computer Software industry)
1985 — 1999 (14 years)
(Public Company; 5001-10,000 employees; AAPL; Computer Software industry)
October 1986 — January 1999 (12 years 4 months)
Various positions in the areas of Program Management, Product Management, Evangelism, and Business Development. Primary area of focus in all was developer technologies, services, and programs.
BA , Computer and Information Sciences, Concentrations in Asian Studies and Economics , 1981 — 1986
History, leadership & management, technology, science, and politics. Organizational development, innovation, cultural studies (anthropology and sociology). Reading: Peter Drucker, Jim Collins, Joel Spolsky, Ward Cunningham, Kent Beck, The Pragmatic Programmers, Clayton Christensen, Eric Von Hippel. Stock analysis, micro finance and venture funding. Pursuing my CFA. Currently preparing for the Level 1 Exam. Enjoy skiing, SCUBA, running, biking, hiking, coaching and teaching (any subject, any setting)
+ The "Jordan" of MacHack "Its all Jordan's fault!" fame.