John Paddock

AVP Business Strategy and Process Improvement at National Life Group

Location
Hartford, Connecticut Area
Industry
Insurance

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John Paddock's Overview

Current
Past
  • Manager at American Skandia, a Prudential Financial Co
  • Manager at American Skandia, a Prudential Financial Co.
  • Operations Manager at American Skandia a Prudential Financial Company
  • Manager, Operations at American Skandia, Prudential Financial
  • Imaging Services Production Manager at MassMutual Life Insurance Company
Education
Connections

500+ connections

John Paddock's Summary

Results-oriented operations and customer service executive with substantial leadership experience in insurance and financial services. Twice awarded for operational excellence and acknowledged for change leadership in operations management and shared services. Areas of expertise include:

Workflow and Process Re-engineering
Sourcing Initiatives
Budget and Staff Management Vendor Management
Cost Reduction Strategies
Operational Efficiency
Compliance/Data Management
Lean Six Sigma Discipline
Change Management (ADKAR Prosci Change Practitioner)

John Paddock's Experience

AVP Business Strategy and Process Improvement

National Life Group

Privately Held; 501-1000 employees; Financial Services industry

August 2014Present (2 months) Montpelier, VT

Operations Director (AVP Level)

Cigna

Public Company; 10,001+ employees; CI; Health, Wellness and Fitness industry

September 2013July 2014 (11 months) Bloomfield, CT

Lead team of 6 Business Process Management leaders and extended team of 30 to assist in the delivery of emerging healthcare solutions and reimbursement practices through process redesign and re-engineering and solution development utilizing advanced BPM Tools and capabilities including Pegasystems, IBM Blueworks Live Websphere, Drools Rules Management platforms.

Assistant Vice President

The Hartford

Public Company; 10,001+ employees; HIG; Financial Services industry

January 2004March 2013 (9 years 3 months)

Licensing & Contracting and Support Services
Develop, supervise and direct the implementation of organizational strategy in support of Support Services and the Licensing and Contracting organizations in support of Wealth Management, Property and Casualty objectives for revenue generation and expense management. Manage 9 Directors, 35 Managers and 400 indirect staff with budget oversight of $63 Million annually. Recognized with prestigious Chairman’s Award 2008 and 2011.

Licensing and Contracting (13000 agencies, 150,000 Producers, 1.8 Million licenses and appointments)
Developed a Licensing & Contracting strategic roadmap for policy and technology objectives in order to support the improvement of agency engagement service and support while optimizing costs that resulted in a reduction of license and appointment expense of an estimated $20 million.
Renegotiated Sales development strategy and initiatives to redirect investment spend and development activities to align with the development roadmap, increase speed of delivery and capabilities while reducing internal development costs.
Directed the implementation of a series of technology changes including web based database and workflow solutions in support of roadmap strategies resulting in improved compliance and data management.
Implemented a comprehensive Pega BPM workflow solution to meet compliance objective for new business submissions and compliance that will achieve a cost avoidance of $20 M over 5 years. (US. Patent Pending for the development of this solution)
Reduced state appointment renewal fees under a cost reduction strategy that resulted in an annual reduction of appointment fees by $11 Million.

Support Services (Low cost transaction support Personal Lines and Sourcing)
Developed process to support the sourcing strategy of moving processes to a support area that results in lower processing costs which was used for the first process sourcing engagement for the Personal Lines segment.

Program Director

The Hartford

Public Company; 10,001+ employees; HIG; Financial Services industry

January 2004August 2006 (2 years 8 months)

Enterprise Document Management Operations
Direct the implementation, monitoring and vendor management support activities for enterprise document management services. Responsible for 3 departments, 8 direct reports and an annual budget of $8 million. Collateral assignments include Enterprise Mail Operations and business liaison for Kana Response application support.

Implemented operational monitoring and support model for 6 document imaging projects with outsourced vendor, delivering benefits of $1 million in savings across the enterprise.
Developed and implemented vendor management governance processes to maximize the organizational effectiveness and financial benefits of the program.
Increased Alchemy application availability and stability by strategically aligning technical support and development activity, achieving significantly increased customer satisfaction.
Implemented centralized vendor management and governance oversight for all mailroom operations, maximizing the benefits document imaging projects.
Implemented 5 Kana Response email management solutions for business partners, leading to increased productivity and operational efficiency.

Manager

American Skandia, a Prudential Financial Co

January 1999January 2004 (5 years 1 month)

Operations Broker Services
Managing the operations of the Variable Annuity and Variable Life licensing and appointment process for 110,000 Investment Professionals affiliated with 1200 separate broker dealer firms in 51 states or jurisdictions.

Conducted a 5-month workflow re-engineering project. The project delivered increased customer satisfaction by increasing the operational effectiveness and service standards while reducing expenses by 30%.
Reduced broker requested license and appointment processing time from 3 weeks to 1 hour.
Reduced operational monthly costs by 25% over 4 months by reducing or eliminating the service delays in workflow processes.

Manager

American Skandia, a Prudential Financial Co.

January 1999January 2004 (5 years 1 month)

Managed Imaging Services and Cash Control departments over a 2-year period. Processed 1.2 million documents and cash remittance between $4 and 14 billion annually. Managed 2 direct reports and a team of 21 associates.

Assisted in training and implementation of front-end visual workflow system. The platform configuration was an integrated solution of InputAccel capture software, Staffware and Tower IDM workflow management software.
Streamlined the workflow process to achieve an annual cost savings to the department of $3 million or 75%, by reconfiguring the document imaging processing and workflow routing process.
Reconfigured workflow document routing process resulting in an increase in document routing accuracy to 99.8% on a volume of 90,000 average monthly documents processed.
Integrated a cash remittance processing system to AS400 mainframe platform cash balancing operations to achieve a 90% reduction in processing time.
Achieved a 45% reduction in bank fees as a result of pre-endorsement and encoding of checks.
Redesigned facilities layout to achieve a reduction in overall space of 40% and increased the operational effectiveness by establishing physical space controls for processing and access.
Developed and implemented corporate policies and procedures to control money laundering risk exposure.
Recognized with the American Skandia “Spirit of Partnership” award in 2000.
Awarded Key Accounts Outstanding Support Award in 2001.

Operations Manager

American Skandia a Prudential Financial Company

19992004 (5 years)

Manager, Operations

American Skandia, Prudential Financial

19992004 (5 years)

Imaging Services Production Manager

MassMutual Life Insurance Company

Privately Held; 10,001+ employees; Financial Services industry

January 1998January 1999 (1 year 1 month)

Responsible for managing the priority processing, storage and document retrieval system of variable annuity documents including production and treasury staff of 18.

John Paddock's Skills & Expertise

  1. Process Improvement
  2. Vendor Management
  3. Insurance
  4. Program Management
  5. Change Management
  6. SDLC
  7. Business Process Re-engineering
  8. Outsourcing
  9. Operations Management
  10. Business Process Improvement
  11. Governance
  12. Management
  13. Strategy
  14. Business Strategy
  15. Risk Management
  16. Workflow Management
  17. Six Sigma
  18. Financial Services
  19. Project Portfolio Management
  20. Training
  21. Budgets
  22. Business Analysis
  23. Enterprise Software
  24. IT Strategy
  25. PMO
  26. Business Process
  27. Cross-functional Team Leadership
  28. Resource Management
  29. PMP
  30. Business Transformation
  31. Operational Excellence
  32. Executive Management
  33. Requirements Gathering
  34. Management Consulting
  35. Business Process Design
  36. Finance
  37. Business Requirements
  38. Leadership
  39. CRM
  40. Process Engineering
  41. Business Architecture
  42. Business Intelligence
  43. Visio
  44. Enterprise Architecture
  45. Business Process Mapping
  46. Consulting
  47. Project Management
  48. Project Delivery
  49. Process Owner Model
  50. Process Owner

View All (50) Skills View Fewer Skills

John Paddock's Education

Rochester Institute of Technology

Bachelor's degree, Management

19891991

State University of New York, Canton College of Technology

A.A.S

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