Designated Support Engineer at EMC
Greater Boston Area
- Current
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- Designated Support Engineer at EMC
- Past
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- President and CEO at Three Pound Films / Extraudio Corporation
- Principal Support Engineer, Global Services at EMC Corp
- Owner at Ehn Consulting (Self-employed)
- Product Support Engineer at MTI Technology Corporation
- Education
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- Los Angeles Pierce College
- Connections
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64
connections
- Industry
- Computer Software
- Websites
John Ehn’s Summary
Software and hardware support engineer with extensive experience in a wide variety of software applications and system platforms. Experience developing, maintaining, and supporting custom applications for a variety of workflows, in addition to a focus on fueling positive customer relationships. Interested in providing advanced troubleshooting, quality assurance, and design skills to software products.
John Ehn’s Specialties:
OpenID, Erlang/OTP, C#, XML, HTML, XHTML, CSS, VB.NET, VBScript, Javascript, Perl, PHP, ASP.NET, ASP, ADO, ADO.NET, db4o, Solaris, HP/UX, AIX, Ethernet, TCP/IP, IPv6, Linux, Windows, Symmetrix, CLARiiON, EMC ControlCenter, EMC Navisphere, EMC Smarts, VMware ESX, VMware Lab Manager, advanced troubleshooting, remote assistance, systems architecture
John Ehn’s Experience
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Designated Support Engineer
EMC
(Public Company; 10,001 or more employees; EMC; Information Technology and Services industry)
October 2007 — Present (1 year 10 months)
Provide premium specialized support services for the ControlCenter software suite. Actively involved with a small number of customers, working daily to maintain software performance and customer relationships.
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President and CEO
Three Pound Films / Extraudio Corporation
(Entertainment industry)
August 2005 — August 2008 (3 years 1 month)
Manage a small team of very talented individuals, while marketing and selling video and photography related services in the Orange County, California area.
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Principal Support Engineer, Global Services
EMC Corp
(Public Company; 10,001 or more employees; EMC; Computer Software industry)
January 2004 — October 2007 (3 years 10 months)
Provide support for EMC storage-related products, specializing in EMC ControlCenter, StorageScope, Workload Analyzer / Performance Manager, and VisualSRM / StorageScope FLR.
Provide support for EMC monitoring products, specifically the SMARTS product line: IP Suite, Service Assurance Manager, Application Insight, and Storage Insight. Also well versed in the Adapter Platform, and have extensive experience with ASL and Perl scripting.
All products are supported in multi-platform environments including Microsoft Windows, Sun Solaris, IBM AIX, HP/UX, and Linux.
Provide remote interoperability support between EMC software and hardware products. Hardware products include Symmetrix, CLARiiON, Celerra, Centera, and Connectrix.
Provide technical mentoring and training to internal and external customers.
Define, edit, and approve business process and technical troubleshooting documents for internal and external use. -
Owner
Ehn Consulting (Self-employed)
(Self-Employed; Myself Only; Information Technology and Services industry)
April 1997 — January 2004 (6 years 10 months)
Full-service consulting ranging from end-user setup and troubleshooting to architecting large network systems and custom programming.
Consulting services ended when I accepted a full-time position at MTI (below). Started consulting again after leaving MTI in August 2001. -
Product Support Engineer
MTI Technology Corporation
(Public Company; 501-1000 employees; MTIC; Computer Hardware industry)
April 1998 — August 2001 (3 years 5 months)
Served as third tier of problem escalation for nationwide support division. Supported MTI Vivant and Gladiator product lines.
Designed and managed web servers for field information distribution.
Redesigned and implemented server-side of Phone Home e-mail based hardware monitoring system.
Participated in engineering status meetings, making serviceability decisions and suggestions when necessary.
Defined training and sparing requirements. Produced documentation packages for field distribution. Provided telephone and on-site internal and customer support. Managed Alpha/Beta testing.
John Ehn’s Education
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Los Angeles Pierce College
2001 — 2003
Additional Information
John Ehn’s Websites:
John Ehn’s Interests:
film, photography, contemporary art, new technology, legacy technology
John Ehn’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
