John Davies

Current

• Sr. CRM Consultant (Co-Founder) at Solvis Consulting LLC

Past

• Client Partner (Director III) at Cambridge Technology Partners

Education

• University of Miami
• Universidad Politécnica de Madrid

Connections

1 connection

Industry

Management Consulting

John Davies’s Summary

I work in a Customer Relationship Management environment utilizing full life-cycle methodologies to create and manage the execution of the strategy programs as Subject Matter Expert, Program Manager, CRM Consultant, Trusted Advisor.

Throughout my career as a consultant I have managed and delivered the migratory of CRM or IT strategic plans developing business cases, best practices, infrastructure, processes, culture, and project management of full cycle implementations providing business solutions and measure ROI. I have worked extensively throughout North America (Canada, USA), Latin America and the Caribbean.

Have successfully managed consulting teams for EDS, Cambridge Technology Partners, Solvis Consulting in the design, development and implementation of Customer Relationship Management, Business Intelligence, Web Services, and IT Strategic solutions.

John Davies’s Experience

• Sr. CRM Consultant (Co-Founder)

  Solvis Consulting LLC

  (Information Technology and Services industry)

  January 2000 — Present (9 years 7 months)

  Have successfully managed consulting teams for EDS, Cambridge Technology Partners, Solvis Consulting in the design, development and implementation of Customer Relationship Management, Business Intelligence, Web Services, and IT Strategic solutions.
  
  • Provide expertise for all major areas of CRM and a strong architecture experience: Operational (Call Centers, sales, marketing, etc), Collaboration (email, web 2.0, online communities), Analytical (Business intelligence, marketing automation, metrics) using a Customer Centric strategy with methodology driven engagements
  • Expertise in the implementation of solutions using Systems Development Life Cycle Methodologies
  • Strong experience in the creation of a Program Management Office (PMO) with a CRM focus to manage the organization all initiatives to ensure the execution of the CRM strategy
  • Strong PeopleSoft CRM package knowledge on versions 8.0, 8.4 for Communications, 8.8 SP1, 8.9. Modules – Help Desk, Support, Order Capture, Marketing (Campaign Management, Segmentation, Prospecting), On line Marketing, Sales, Field Services, Product Configurator, and integration with PeopleSoft Financials
  • Experience in the implementation of data warehouse and business intelligence solutions
  • Experience in Telecommunications, Cruise Lines, Airline Reservations, Financials, Retail industries
  • Knowledgeable on the Salesforce architecture: Sales Force Automation, Marketing, SalesforcePRM, Salesforce Service and Support
  • Experience in execution of using an established methodology for a life cycle for online communities using technology enablers of social computing
  • Experienced in working to build CRM 2.0 strategies and implementations such as: Marketing Data Base, Relationship Marketing Processes, Customer Understanding Analysis, Best Customer Strategies
  • CRM Certified by Solvis and BPT Partners one of the world’s authority in Customer Relationship Management

• Client Partner (Director III)

  Cambridge Technology Partners

  (Management Consulting industry)

  May 1995 — March 2000 (4 years 11 months)

John Davies’s Education

• University of Miami

  Business Admin Certification 1983 — 1986

• Universidad Politécnica de Madrid

  Ingenieria de Sistemas , 1975 — 1980

John Davies’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch