Joanne Flick

Past

• Software Quality Assurance Specialist at SimAuthor
• Business Analyst / SQA Lead at Sun Microsystems
• SQA Test Lead / Engineer at Sun Microsystems, Inc

• Program Manager at Sun Microsystems
• Software Test Engineer at Interim Technology
• Application Systems Specialist at Seton Health Plan
• Managed Care Business Systems and Quality Assurance Analyst at National Electronic Information Corp.
• Information Systems Coordinator at Blue Cross & Blue Shield of NJ / Medigroup HMO

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Education

• Muhlenberg College
• Bound Brook High School

Recommended

17 people have recommended Joanne

Connections

238 connections

Industry

Information Technology and Services

Joanne Flick’s Summary

Highly versatile and accomplished IT professional with 20 years experience defining, documenting, testing, deploying and maintaining mission critical Enterprise level client/server and web based software applications in the healthcare insurance and computer hardware/software industries. As a Business Analyst and ISTQB Certified SQA Test Lead/Engineer, my primary goal is delivery of high quality, defect free software to customers. You can't undo a customer's first impression of your software!!

I've recently relocated from Denver to North Carolina and am interested in securing a position that will ideally take advantage of either or ideally, both my business analysis and QA leadership skills and but also allow me to function as a test engineer and participate in all phases of testing in a hands on capacity. I am willing to relocate to various locations in NC at my expense.

Joanne Flick’s Specialties:

SQA- Lead teams, author test artifacts ie test plans/cases/data, coverage matrices, defect/status reports. System/regression/vendor integration/end to end/ UAT/GUI/usability testing. Waterfall/agile, risk/root cause analysis, metrics reporting, entrance/exit criteria, Go/No Go recommendations.

BA - Stakeholder/vendor relations, gather, document requirements/use cases, work flow/process improvement, project management, walkthroughs, recommend solutions, implementation /post production support.

Joanne Flick’s Experience

• Software Quality Assurance Specialist

  SimAuthor

  (Public Company; 51-200 employees; Computer Software industry)

  April 2007 — August 2007 (5 months)

  Develop, implement and manage software QA program, including hiring and staff supervision. Researched and recommended QA program procedures based on industry standards and best practices. Trained non QA personnel to participate in system testing phase until QA team was staffed. Created and implemented metrics reporting to apprise senior management of testing status. Created templates for all test artifacts including test plans, test cases, defect classification and tracking standards, entrance and exit criteria, traceability matrix and functional and UI specification documents. Left position due to relocation to NC.

• Business Analyst / SQA Lead

  Sun Microsystems

  (Public Company; 10,001 or more employees; SUNW; Information Technology and Services industry)

  August 2004 — October 2006 (2 years 3 months)

  Recruited by senior management to develop and support two critical web based customer support initiatives. Engage with business stakeholders, cross functional teams and IT to define, document, prioritize and track business / functional requirements and use cases for new product and site enhancements. Liaise with third party vendor and internal teams to create rapid prototype, using output to further define and clarify user requirements. Collaborate with business stakeholders and IT to determine alternatives, make recommendations and define solutions to critical issues during implementation and post release. Plan, direct, execute, and monitor all functional system, regression, and user acceptance test activities. Author test artifacts including test plans, test cases, test data, coverage matrices, defect and test progress reports.

• SQA Test Lead / Engineer

  Sun Microsystems, Inc

  (Public Company; 10,001 or more employees; SUNW; Information Technology and Services industry)

  May 2001 — September 2004 (3 years 5 months)

  Designed, coordinated and executed all test activities including assigning resources and scheduling to support new product development and enhancement efforts. Led small teams through multiple releases of web based contract management and client server knowledge creation/workflow applications. Authored all test artifacts including test plans, test cases, test data, coverage matrices, defect and progress/status reports. Focused primarily on integration, system, functional, regression, boundary, database and end to end testing. Ensure testing strategy met all business and functional requirements via coverage matrices, walkthroughs and signoff of all testing artifacts by business stakeholders and IT. Developed and drove adoption of rigorous SQA system test entrance / exit criteria. Collaborated with IT to perform root cause /risk analysis of defects. Communicate test status to core product team/senior management, deliver pivotal go-live recommendations based on rigorous exit criteria.

• Program Manager

  Sun Microsystems

  (Public Company; 10,001 or more employees; Information Technology and Services industry)

  May 2000 — May 2001 (1 year 1 month)

  Performed project management and business analysis tasks for Enterprise Services ecommerce Auctions initiative. Develop, coordinate and implement business and system processes necessary to auction Enterprise Services products on the internal Sun auction site as well as external, third party auction sites. Acted as the primary point of contact and information resource for all lines of business and geographies and as the liaison to the corporate auction program management office. Created and updated all project schedules and disseminated pertinent information to all necessary parties.

• Software Test Engineer

  Interim Technology

  (Public Company; 501-1000 employees; Information Technology and Services industry)

  April 1999 — April 2000 (1 year 1 month)

  Supported clients including Blue Cross/Blue Shield of Colorado, KN Energy, and Qwest in system integration and regression testing for proprietary software applications. Served as primary interface between users, business analysts, technical staff, and management to coordinate and report on testing status.

• Application Systems Specialist

  Seton Health Plan

  (Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

  1996 — 1998 (2 years)

  Drove Health System Design’s Diamond product customization as project team leader and sole systems analyst charged with coordination and management of development, testing, implementation, training, ongoing maintenance and support for all system upgrades and feature enhancements. Ensured efficiency and productivity, coordinating all off site data center activities, creating and generating financial and statistical reports for regulatory compliance.

• Managed Care Business Systems and Quality Assurance Analyst

  National Electronic Information Corp.

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  1992 — 1995 (3 years)

• Information Systems Coordinator

  Blue Cross & Blue Shield of NJ / Medigroup HMO

  (Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

  1986 — 1991 (5 years)

Joanne Flick’s Education

• Muhlenberg College

  BA , Pre Law - Dual Major in Political Science and Social Science , 1979 — 1983

  Graduated Magna Cum Laude with 3.75 GPA.

  Activities and Societies:

  Pre Law Society

• Bound Brook High School

  1974 — 1979