Jim Sheldrake

Past

• Learning & Development Manager at Walt Disney World
• Project Development Consultant/Training Specialist at Walt Disney World
• Guest Service Manager at Walt Disney World

• Festival Assistant at Walt Disney World
• Host/Lead Host at Walt Disney World
• Warehouse Manager at Exide Technologies
• Band Director - Haines City High School at Polk County School Board
• Director of Youth and Young Adult Activities at St John's United Methodist Church, Winter Haven, FL
• Band Director - Winter Haven High School at Polk County School Board
• Band Director - Culpeper County High School at Culpeper County School Board
• Band Director - Fort Defiance High School at Augusta County School Board

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Education

• James Madison University

Recommended

3 people have recommended Jim

Connections

43 connections

Industry

Management Consulting

Jim Sheldrake’s Summary

Proven leader with experience in customer service, operations management, instructional design, facilitation, and new hire training and orientation with the world leader in family entertainment and theme park industry.

Jim Sheldrake’s Specialties:

Strengths include creating and developing effective solutions, strategic implementation of process improvement, and employee / team development. Recognized for balancing corporate objectives, process-owner objectives, and employee / team input into effective learning experiences, as well as interdepartmental communication and collaboration.

Jim Sheldrake’s Experience

• Learning & Development Manager

  Walt Disney World

  (Public Company; DIS; Entertainment industry)

  May 2007 — March 2009 (1 year 11 months)

  Managed the daily operation at Disney University, home of all new hire training. Led a team of hourly employees responsible for scheduling over 12,000 new hires and transfers into appropriate core training classes; hired, trained, and scheduled facilitators for all classes; maintained and updated scripts of all classes

• Project Development Consultant/Training Specialist

  Walt Disney World

  (Public Company; DIS; Entertainment industry)

  1999 — 2007 (8 years )

  Responsible for the development and sustainment of all learning experiences for the labor operations organization (workload, staffing, scheduling, daily position assignment, and time recording)
   Developed learning experiences for each role within Labor Operations to ensure consistency within the organization which translated into consistent practices for the operations in the parks and resorts
   Maintained data in the Learning Management System for all Labor Operations courses and learning plans, providing learners and leaders with training records
   Created system user resource manual for new time recording system (Workbrain Time Recording) providing a daily resource for operations leaders to reference beyond the initial training class
   Served as point of contact for all labor management training for Florida and California sites, including Hilton Head, SC which ensured operational consistency with all systems and processes
   Partnered with Disney University departments for the design, development, and assessment of learning experiences as requested by leaders and clients within the labor line of business
   Created Labor Operations School of Learning, including individual learning plans for all roles
   Initiated the development of Technical Training manuals for all roles within the labor organization

• Guest Service Manager

  Walt Disney World

  (Public Company; DIS; Entertainment industry)

  1991 — 1999 (8 years )

  Managed park’s daily operation for a specific area
   Compiled and managed $1.3 million budget for Magic Kingdom Ticketing Operation, ending the year under budget by $120K
   Established processes/policies and trained new team for Ground Services operation for Disney Cruise Line at Port Canaveral
   Established/managed crowd control for major events such as Press Event for the Opening of Disney-MGM Studios, New Year’s Eve, President Bush’s Points of Light Ceremony, and Pocahontas Premier in Central Park (NYC)

• Festival Assistant

  Walt Disney World

  (Public Company; DIS; Entertainment industry)

  April 1991 — June 1991 (3 months)

  Temporary seasonal assignment - served as host for guest performing groups including partnering with support departments to provide quality experience for guest performers including advertising, logistics of performance, and concierge for group

• Host/Lead Host

  Walt Disney World

  (Public Company; DIS; Entertainment industry)

  1988 — 1991 (3 years )

  Monitored daily operation for an assigned attraction; responsible for making successful and efficient labor management decisions that met or exceeded daily guest demand and business results

• Warehouse Manager

  Exide Technologies

  (Public Company; XIDE; Automotive industry)

  1986 — 1988 (2 years )

  Managed the storage, distribution, sales, and inventory of product; customer service and sales; managed delivery routes and drivers.

• Band Director - Haines City High School

  Polk County School Board

  (Government Agency; Education Management industry)

  1985 — 1986 (1 year )

• Director of Youth and Young Adult Activities

  St John's United Methodist Church, Winter Haven, FL

  (Religious Institutions industry)

  1983 — 1985 (2 years )

• Band Director - Winter Haven High School

  Polk County School Board

  (Government Agency; Education Management industry)

  1982 — 1983 (1 year )

• Band Director - Culpeper County High School

  Culpeper County School Board

  (Education Management industry)

  1977 — 1982 (5 years )

• Band Director - Fort Defiance High School

  Augusta County School Board

  (Education Management industry)

  1972 — 1977 (5 years )

Jim Sheldrake’s Education

• James Madison University

  1968 — 1972

Jim Sheldrake’s Contact Settings

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