Jerry Alessia

Current

Director, Store Support at The Goodyear Tire & Rubber Company

Past

General Manager - Just Tires Stores, Allied Stores at The Goodyear Tire & Rubber Co.
Director of Customer Care & Operations at Sears Holding Corp
Director of Customer Care and Operations at Sears

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Education

National-Louis University
Illinois State University
Illinois State University

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Recommended

2 people have recommended Jerry

Connections

198 connections

Industry

Retail

Jerry Alessia’s Summary

I am a retailer at heart with extensive experience in general management and customer care and operations roles. I have proven myself time and again as an impact player in both greenfield and turn-around scenarios. My core approach is focused around attracting the right people, building out strategy and processes and focusing the team on delivering mission-critical initiatives and pioneering programs. I consider myself an excellent communicator, negotiator and most importantly a team player.

Jerry Alessia’s Specialties:

e-commerce, Retail, Customer Care, Business and Merchandise Operations, Order Management, Contact\Call Center, Business Policy, Retail Operations, Sourcing, Internet,Specialty Retail, Automotive,

Jerry Alessia’s Experience

General Manager - Just Tires Stores, Allied Stores

The Goodyear Tire & Rubber Co.

(Public Company; 10,001 or more employees; GT; Automotive industry)

January 2006 — August 2008 (2 years 8 months)

Drive revenue growth at 140 automotive tire and service stores, in 6 major metropolitan areas, operating under the Just Tires and Allied Tires brands. Lead direct reports, including 7 District Managers, 4 Assistant District Managers, and 2 Personnel Development and Training Managers and 1250 indirect reports, including 140 Store Managers and 1110 Associates. Recruit, hire, train, and mentor district and store management team.
Director of Customer Care & Operations

Sears Holding Corp

(Public Company; Retail industry)

2000 — January 2006 (6 years )
Director of Customer Care and Operations

Sears

(Public Company; 10,001 or more employees; shld; Retail industry)

February 2000 — January 2006 (6 years )

Lead Customer Care and Operations functions for the Direct to Customer Channel, including Sears.com, Kmart.com, proprietary and licensed catalogs, and proprietary and licensed direct mail channels. Led strategic planning, pre- and post-sale customer care, order management, virtual store operations, Web site operations, business policies and procedures, and fraud prevention.

Jerry Alessia’s Education

National-Louis University

MS , Human Resource Management and Development , 2000 — 2002
Illinois State University

BS , Criminal Justice Science , 1986 — 1990
Illinois State University

BS , Political Science , August 1986 — September 1990