
Director of Information Technology at PICO Holdings, Inc.
Greater San Diego Area

Director of Information Technology at PICO Holdings, Inc.
Greater San Diego Area
• 10 years hands-on IT experience
• Self-motivated and innovative problem solver experienced with crisis management, allows me to persistently meet demanding objectives and excel in fast-paced environments
• Excellent communication and documentation skills with extensive experience preparing for and passing IT audits for public (SOX Section 404, audited by Deloitte & Touche) and private non-profit (self imposed, audited by Grant Thornton) companies
• Build loyal, self-sustaining teams by recruiting top performers and providing them responsibility, authority, autonomy, and accountability fostering overall teamwork and achievement of common goals
• Project management experience developing detailed project plans aligned to IT budgets and teaching project management to team leads
• Public, private, non-profit, and start-up company experience managing rapid growth, complex operations, and downsizing
• Conceptual thinker with proven leadership abilities who’s decisive and diplomatic character produce win-win solutions
• Managing projects and budgets
• Outsourcing, offshoring, and consulting experience
• Recruiting and supervising staff
• Developing and implementing procedures
• Problem-solving and analysis skills
• Developing and documenting secure infrastructures
• Complying with section 404 Sarbanes-Oxley Act
(Investment Management industry)
July 2008 — Present (1 year 1 month)
(Privately Held; 51-200 employees; Information Technology and Services industry)
April 2004 — Present (5 years 4 months)
Successfully develop outsourced IT services as a new business line
Built a compelling business case for combining onshore and offshore IT services
Responsible for recruiting, supervising and retaining a team of talented Engineers
Oversee all IT Operations:
- Network Administration
- Account, project, and budget management
- Developed:
* IT Assessments / Gap Analyses
* Service Level Agreements (SLA)
* Statements of Work (SOW)
* Service Level Reports (SLR)
- Build and maintain servers and workstations
* Windows, SUN, SGI, and Linux
- Configure and support hardware
* Routers, switches, firewalls and storage
- Business continuity planning and annual testing
- Help desk support
- Collocation builds and systems monitoring
- Standardized documentation templates for:
* Policies, procedures, training manuals, and how-to tutorials
- SOX and general audits of IT controls
(Privately Held; 51-200 employees; Biotechnology industry)
October 1999 — April 2004 (4 years 7 months)
Managed IT operations for administration, chemistry, biology, enzymology, informatics, and NMR, including a datacenter of 50 multiplatform servers (Windows, Solaris, SGI, and Linux) and 70 desktops (Windows, SGI, and Linux)
Worked closely with management on overall strategy of technology integration to facilitate company goal of accelerating small molecule drug discovery
Designed the network infrastructure for multiple facilities and executed multiple facility moves
Negotiated over a quarter of a million dollars in savings for initial purchases and renewal fees for maintenance and support contracts
Streamlined processes to create efficiency across multiple departments
Implemented videoconferencing and Voice Over IP solutions
Purchase and installation of Cisco VOIP phone system, develop and implementation of backup strategies, and configured equipment for data capture
Managed three quarters of a million dollars annual budget
(Partnership; 1-10 employees; Computer Networking industry)
April 1998 — October 1999 (1 year 7 months)
Network Consulting: Advanced network administration, design, and implementation for multiple clients
Designed and implemented turnkey network solutions for multiple clients
Presales technical support representative assisting in the sales cycle
Administered over 25 different networks including multiple operating systems and diverse hardware environments
BS , Management of Information Systems , 2004 — 2005
Deans Scholars List, 2 consecutive semesters
AA , General , 1991 — 1996
research cutting edge technologies, reviewing software applications, all family activities, watching: (movies, sitcoms, and cartoons)
San Diego IT Directors Group
Dean’s Scholars List, 2 consecutive semesters