Manager Customer Strategy and Sales Transformation @ Accenture
Amsterdam Area, Netherlands
Manager Customer Strategy and Sales Transformation @ Accenture
Amsterdam Area, Netherlands
Management consultant, who works closely with clients from diverse industries to reach a common understanding of their business issues and subsequently design and implement new ways of realising business strategies, sustainable growth, cost reduction, process re-engineering, operational and behavioural improvements.
Transformation consulting, strategic marketing, growth strategy, key account management/sales force effectiveness, customer transformation, cost reduction, value realisation, activity analysis and process re-engineering, change and project/programme management, emerging markets
(Public Company; ACN; Management Consulting industry)
2008 — Present (1 year)
Business Transformation
CRM Vision & Strategy Development
CRM Organisation & Process Redesign
CRM Roadmap & Deployment
Customer Relevancy/Strategy
Sales Transformation
Sales Force Effectiveness
Sales Talent Management
Project Management
Change Management
(Public Company; CAP; Information Technology and Services industry)
April 2005 — June 2008 (3 years 3 months)
Transformation consulting
Strategic marketing
Sales effectiveness
Customer relevancy
Cost reduction
Value realisation
Change management
Project management
Clients include the Dutch Ministry of Economics, ABN Amro, Canon, DHL, Forensic Science Services, HMV, Hunkemöller, Nashuatec, Reed-Elsevier, Volvo Logistics
(Privately Held; 11-50 employees; Management Consulting industry)
October 2004 — March 2005 (6 months)
- Researching and analysing for the survey development and contents of ´CSR Principles in Venture Capital Programs in Africa´
- Co-responsibility for information gathering and analysis, making questionnaires, conducting and processing interviews, and writing of the draft and final report.
- Co-responsibility for networking and liaising with VC firms in the Netherlands, Belgium, Germany, UK, France and Scandinavia specialising in VC activities on the African continent as well as VC firms in Cameroon, Ghana, Kenya, Tanzania, South Africa and Zimbabwe
(Privately Held; 11-50 employees; Media Production industry)
August 2001 — April 2004 (2 years 9 months)
- Journalism and project management
- Design, development and implementation of market research and marketing projects for the publication of multimedia (incl. web) business guides and investment reports about developing and emerging economies
- Field management of projects in Ghana, Russia, the Sudan and assisting in Trinidad & Tobago, Kazakhstan, Kenya and Serbia
(Privately Held; 51-200 employees; Management Consulting industry)
January 1999 — April 1999 (4 months)
Responsibility for the development and input of a database on health care, real estate and higher education in the United States, England, German and the Netherlands for the Public Space Internet Project
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
October 1998 — January 1999 (4 months)
Research Analist
M.Phil , European Political Economics , September 1999 — July 2001
Specialisation Public Policy Making (most notably Regulatory Reform), Comparative Politics, European Politics and Economic Integration, European Common Agricultural Policy, Telecommunication and Electricity Restructuring, Regulatory Reforms, and Transition/Transformation Politics and Economics
MA , Political Science & International Relations , October 1994 — June 1999
International Relations, International Political Economics, European Political and Economic Integration, Transitory Politics and Economics
European Political Economics 1997 — 1998
My primary interests in life are to explore new cultures and find new challenges. I have developed a special interest in and fondness for multicultural settings and travelling. During the last 8 years, I very much enjoyed living and working in 13 countries on 4 continents (Africa, Caribbean, Europe, and Asia) whilst visiting many more countries along the way.I'm particularly fond of Africa. I enjoy sports in all forms, but especially football (i.e. soccer), tennis, squash, pool and snowboarding. Besides, I am a fervent reader of both fictional and non-fictional literature and a great enthusiast for different styles of music from around the world. 07/2004 – 10/2004: Doctors Without Borders (Medicines Sans Frontiers) - Volunteer in Darfur (The Sudan) - Information Officer, Surveyor, Distribution manager
A Small World, Canon