Jenny Johnson, CRCM

Jenny Johnson, CRCM

Compliance Leader, Deposit Operations at GE Capital Retail Bank

Greater Salt Lake City Area

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Jenny Johnson, CRCM's Overview

  • Compliance Manager at Ally Bank (formerly GMAC Bank)
  • Compliance Manager at American Express Bank, FSB
  • Compliance Analyst at American Express

148 connections

Jenny Johnson, CRCM's Summary

18 years of experience in the banking industry. Strong knowledge of consumer banking laws and regulations. Manage process for regulatory compliance and CRA examinations. Self-driven to organize, prioritize, and handle multiple priorities in high volume, high stress environment. Effectively utilize leadership concepts when collaborating with management, leaders, coworkers, and customers. Possess strong decision making and leadership skills to make timely decisions. Possess great customer service skills and work successfully as an individual contributor and in a team environment. Manage and resolve conflict through strong written and verbal communication skills. Strong PC skills in Microsoft applications.

Specialties: Consumer Banking Compliance

Jenny Johnson, CRCM's Experience

Compliance Leader, Deposit Operations

GE Capital Retail Bank (formerly GE Money Bank)

Public Company; 10,001+ employees; GE; Financial Services industry

August 2010Present (4 years 2 months)

Oversee GE Capital Retail Bank's Deposit Operations Compliance Program to ensure adherence to all applicable state and federal deposit laws and regulations. Establish appropriate policies and procedures to ensure ongoing adherence to regulatory requirements. Oversee the implementation and execution of preventive and detective compliance monitoring and testing routines to identify and correct operation deficiencies. Provide direct support in preparation for and follow-up from examinations and internal audits. Coordinate deposit-related compliance training.

Compliance Manager

Ally Bank (formerly GMAC Bank)

August 2007August 2010 (3 years 1 month)

Assist with the administration of the Bank’s CRA program and plan. Conduct compliance reviews and prepare reports and supporting documentation. Oversee the Bank’s compliance review schedule and process to ensure reviews are completed timely and written reports are prepared and submitted to appropriate management. Manage the Bank’s exam and audit findings and management action plans database to ensure open items are aggressively addressed by appropriate management and corrective actions are implemented timely. Provide compliance training for Bank staff and affiliate personnel in appropriate areas of responsibility. Assist in researching and/or cataloguing documentation to support FDIC and UDFI examinations and internal audits. Assist in compiling, preparing, and producing compliance-related materials for Board and Audit Committee meetings.

Compliance Manager

American Express Bank, FSB

Public Company; 10,001+ employees; AXP; Financial Services industry

March 2006August 2007 (1 year 6 months)

Prepared, coordinated, and administered PERK/CIDR documents for FDCI/OTS regulatory compliance examinations. Managed exam requests and documents presented during on-site examinations and any required follow-up items. Managed fair lending program to analyze applications to identify potential areas of exposure and validate no discriminatory practices or impacts are present in the lending process. Managed the Issues Management Program to consolidate and track completion of all compliance action plans to resolve regulatory issues. Provided compliance guidance and support to ensure all applicable laws and regulations were adhered to for the new banking products. Completed compliance reviews as needed to ensure bank processes were in compliance with applicable laws and regulations.

Compliance Analyst

American Express

Public Company; 10,001+ employees; AXP; Financial Services industry

September 2000March 2006 (5 years 7 months)

Assisted with the preparation, coordination, and administration of regulatory compliance examinations. Conducted fair lending reviews for data analysis on an ongoing basis to ensure there are no discriminatory practices and that all applicants are treated equally. Communicated the results of the fair lending reviews for review by management or regulatory examiners. Supported Operations by reviewing their procedures, letters, and training to ensure compliance with any regulatory requirements. Managed and updated the Bank’s record retention schedules to ensure adherence to regulatory & state requirements. Trained new team members on applicable regulations, operational processes, and procedures to ensure they meet compliance requirements. Wrote, edited, and distributed compliance monitoring results, monthly and quarterly, to management to ensure awareness of strengths or weaknesses of their departments.

Investigative Assistant

American Express

Public Company; 10,001+ employees; AXP; Financial Services industry

July 1997December 1998 (1 year 6 months)

Identified and reported suspicious Traveler Cheques transactions to Financial Crimes Enforcement Network via Suspicious Activity Reports in order to comply with the Bank Secrecy Act. Coordinated money laundering investigations through daily research, interaction with many American Express departments, various domestic/international banking institutions, and law enforcement agencies. Prepared and submitted monthly/quarterly fraud reports to inform management and field offices of fraud trends. Designed an online memorandum filing system to capture historical transaction information that was used by the department to track fraud cases and information. Wrote and implemented procedures to enable the department to have consistent controls and guidelines.

Jenny Johnson, CRCM's Education

University of Phoenix

Bachelor's, Information Technology


Salt Lake Community College

Associate's, General Studies


Jenny Johnson, CRCM's Additional Information

Groups and Associations:

UBA Compliance Committee, UBA CRA Committee,

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