Professional Account Manager at Roche Diagnostics
San Francisco Bay Area
- Current
-
- Professional Account Manager at Roche Diagnostics
- Past
-
- Customer Promotions Specialist at LifeScan
- Credit Administrator at LifeScan
- Contractor, Foster Youth Services at Santa Clara County Office of Education
- Residential Counselor at Bill Wilson Center
- School Social Worker Intern at Oak Grove High School
- Case Manager Intern at Inn Vision Georgia Travis Center
- Education
-
- University of Phoenix
- San Jose State University
- De Anza College
- Recommended
-
4 people have recommended Jennifer - Connections
-
175
connections
- Industry
- Medical Devices
- Websites
Jennifer McFarland’s Summary
· Driven achiever of long-term loyalty through positioning of ACCU-CHEK diabetes care products to meet patient needs, resulting in improved quality health care outcomes.
· Motivated to earn respect from repeat health care professional and retail customers, as demonstrated through tangible and intangible results.
Jennifer McFarland’s Experience
-
Professional Account Manager
Roche Diagnostics
(Public Company; 10,001 or more employees; ROG.VX; Medical Devices industry)
November 2007 — Present (1 year 9 months)
· Diabetes care medical device sales: health care professional accounts and retail pharmacies.
-
Customer Promotions Specialist
LifeScan
(Public Company; 1001-5000 employees; JNJ; Medical Devices industry)
August 2001 — November 2007 (6 years 4 months)
· Provided marketing support and product technical support for product end-users, retailers, and health care professionals in a nationwide customer service call center.
· Cross-functional team membership, which facilitated enrollment and management of DMEs, independent and chain pharmacies nationwide in trade discount contracts.
· Identified and met stakeholder needs for the LifeScan, Inc. diabetes franchise, helping to drive the $2.74 BN in sales and 8.6% global sales growth in FY 2006. -
Credit Administrator
LifeScan
(Public Company; 10,001 or more employees; KELYA; Medical Devices industry)
March 2001 — August 2001 (6 months)
· Kelly Services on-site at LifeScan: supported LifeScan Finance Department Accounts Receivable credit analysts by routing calls from direct accounts and potential direct accounts.
· Received and distributed new direct account applications to credit analysts, recorded receivables, and made bank deposits. -
Contractor, Foster Youth Services
Santa Clara County Office of Education
(Educational Institution; 201-500 employees; Education Management industry)
October 1999 — October 2000 (1 year 1 month)
· Assisted with community outreach efforts, giving public presentations, membership on an advisory board and communication with alternative schools.
· Maintained a database of student records, and promotion of the new program to youth. -
Residential Counselor
Bill Wilson Center
(Non-Profit; 11-50 employees; Individual & Family Services industry)
December 1999 — October 2000 (11 months)
· Provided supervision and counseling of at risk youth ages 11-17 in a short term residential crisis counseling center.
· Community partnerships included parents, social workers, therapists, alternative school educators, group homes, independent living skills programs, and others.
· Support group facilitation, trips to various events, listening to youth, and dedication to their needs were key to this position. -
School Social Worker Intern
Oak Grove High School
(Educational Institution; 1-10 employees; Individual & Family Services industry)
September 1998 — May 1999 (9 months)
· Provided counseling, support services, case management, resource and referrals for students and parents, and peer support groups.
· Co-organized community project Camp Anytown for students. -
Case Manager Intern
Inn Vision Georgia Travis Center
(Non-Profit; 1-10 employees; Individual & Family Services industry)
September 1997 — May 1998 (9 months)
· Provided case management and advocacy for women and children, cofacilitation of a support group, and collateral contact with multiple agencies.
· Through coordinated efforts, women and families were linked with valuable resources and referrals, empowering and informing decisions.
Jennifer McFarland’s Education
-
University of Phoenix
MBA , Marketing , 2004 — 2007
- Activities and Societies:
- · Completed a formal mentoring program with a sales Regional Business Manager.
-
San Jose State University
BA , Social Work , 1996 — 1998
- Activities and Societies:
- · Dean's scholar, campus GOTV volunteer, Homeless Project of Santa Clara County volunteer, founded the Former Foster Youth Organization for SJSU students.
-
De Anza College
n/a , general , 1993 — 1995
- Activities and Societies:
- Dean's Scholar, EOP student employee, academic advisor.
Additional Information
Jennifer McFarland’s Websites:
Jennifer McFarland’s Interests:
• Professional interests include: sales, marketing, process excellence, medical devices, customer service, customer delight, and mentorship programs. • Highlighted interest: I carry a megaphone for the voice of customers! • Hobbies include: writing, hiking, art, and volunteering for various causes.
Jennifer McFarland’s Groups:
• Bay Area networks: Bio2Device Group, FountainBlue, Medical Device Networkers, LinkedIn Q&A.
-
San Jose State University (official group) -
The Bio2Device Group -
FountainBlue -
American Red Cross -
Miller Heiman - The Sales Performance Company -
Medical Device Networkers -
ADA Tour De Cure -
Johnson & Johnson (re)connected (7500+ Members!) -
Team In Training Linked -
Beaker - The Online Community for Life Sciences -
JDRF (Juvenile Diabetes Research Foundation) -
Roche Employee Network -
Ex LIFESCAN Employees Group -
dLife - For Your Diabetes Life -
Intuitive Eating Professionals -
Bariatric Programs - Weight Loss Industry -
Bariatric Athletes
Jennifer McFarland’s Honors:
• Johnson & Johnson Caring Contributor Award, 2001.
• Decker Associates, Inc. Top Flight Telephone Customer Service Workshop Certificate of Completion, 2002.
• Johnson & Johnson Encore Awards in 2002, 2004, and 2006.
• Q3 2008 region market share growth contest winner at Roche Diagnostics.
Jennifer McFarland’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
