Jennifer Cockerham

Business/IS/Project Manager at Arkansas Children's Hospital

Location
Little Rock, Arkansas Area
Industry
Hospital & Health Care

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Jennifer Cockerham's Overview

Current
Past
  • Server at Ruby Tuesday
  • Special Services Intern at Clinton Presidential Library
Education
Connections

121 connections

Jennifer Cockerham's Summary

My strengths as identified in the StrengthsFinder assessment (by Tom Rath) describe me perfectly.

1. Responsibility (takes psychological ownership; dependable; openly acknowledges mistakes and shortcomings)
2. Learner (wants to continuously improve; motivated to read more about topics of personal and professional interest)
3. Input (driven to gather lots of information; examines new ideas and unfamiliar points of view; lifelong student)
4. Discipline (enjoys routine and structure; tries to reduce level of difficulty while increasing consistency)
5. Harmony (looks for consensus; enjoys meeting others' expectations; uses reason)


I look for ways to make processes more consistent and efficient. I get great satisfaction out of helping make others' jobs easier. I also love to learn, and I am constantly taking advantage of educational classes and seminars offered by my employer.

Jennifer Cockerham's Experience

Business/IS/Project Manager

Arkansas Children's Hospital

Nonprofit; 1001-5000 employees; Hospital & Health Care industry

June 2013Present (1 year 5 months) Little Rock, Arkansas Area

-Employed project management skills to assist with problem identification, project scope, data collection tool creation, data collection, data analysis, mapping of workflow and key processes, maintaining project timelines, and monitoring of progress
-Utilized Excel, Word, and PowerPoint skills to create professional documents for meetings (included PivotTables, charts/graphs, tables, calculations, etc.)
-Created Access databases that include tables, queries, forms, and reports for QI projects and employee information record keeping
-Assisted with retrospective chart review for QI project
-Completed Improvement U course and project
-Maintained daily and monthly recording of financial information and productivity calculations; assisted with yearly budget and RVU volume forecasting

Intern, Central Board of Directors

Junior Achievement of Arkansas, Inc.

Nonprofit; 1-10 employees; Nonprofit Organization Management industry

August 2012June 2013 (11 months) Little Rock, Arkansas

Selected for the Little Rock Chamber of Commerce’s inaugural year of "Get on Board," a program that allows young professionals to serve for one year as a non-voting board member for local non-profit organizations

Nonprofit; 1001-5000 employees; Hospital & Health Care industry

April 2011June 2013 (2 years 3 months) Little Rock, Arkansas

-Studied processes and procedures for the department from a fresh perspective; questioned the whys and developed new processes for daily ventilator reporting, daily computerized shift reporting, monthly employee scheduling for 170 employees, and daily Vocera tracking
-Maintained daily and monthly recording of financial information and productivity calculations for three cost centers; assisted with yearly budget and RVU volume forecasting
-Communicated with supervisors and staff to more accurately track staffing patterns, attendance, disciplinary events, and payroll for 200 employees
-Reworked most departmental spreadsheets to include formulas and auto-calculations to reduce the risk of human error when reporting financial and productivity values, as well as to reduce the potential for staffing shortages due to miscalculations
-Updated and maintained Access databases, which included creating tables, queries, and reports
-Performed other administrative tasks, including but not limited to preparing professional spreadsheets and Word documents for meetings, ordering supplies, taking and reporting meeting minutes, and keeping communication open between staff members and management

Administrative Assistant

Arkansas Children's Hospital

Nonprofit; 1001-5000 employees; Hospital & Health Care industry

January 2010December 2010 (1 year) Little Rock, Arkansas

-Compiled a detailed Excel spreadsheet to better track and treat 300+ patients
-Quickly adapted to a new computer system and network infrastructure
-Recorded and reported meeting minutes to inter-departmental team to foster communication

Server

Ruby Tuesday

Public Company; 10,001+ employees; RT; Restaurants industry

May 2006December 2009 (3 years 8 months) Bryant, Arkansas; Russellville, Arkansas

-Accurately took orders of up to 30 people an hour to ensure customer satisfaction
-Communicated with team members and managers to provide the best experience for each guest
-Prioritized to correctly finish many tasks in the shortest amount of time possible

Special Services Intern

Clinton Presidential Library

May 2005August 2005 (4 months) Little Rock, Arkansas

-Assisted Director of Special Services to provide an exceptional experience for visitors
-Provided friendly assistance for visitors with special needs
-Developed a resource guide for Special Service Volunteers to assist out-of-town visitors

Jennifer Cockerham's Skills & Expertise

  1. Time Management
  2. Microsoft Office
  3. Payroll
  4. Management
  5. Leadership
  6. Process Improvement
  7. Schedules
  8. Microsoft Excel
  9. Nonprofits
  10. Microsoft Word
  11. Team Building
  12. Strategic Planning
  13. Healthcare
  14. Data Analysis
  15. Employee Scheduling

Jennifer Cockerham's Languages

  • English

    (Native or bilingual proficiency)
  • Spanish

    (Elementary proficiency)

Jennifer Cockerham's Courses

  • Master of Business Administration (M.B.A.)

    University of Arkansas at Little Rock

    • Accounting for Decision Making
    • Managerial Economics
    • Corporate Financial Planning
    • Information Systems Management
    • Marketing Strategy
    • International Business
    • Organizational Behavior
    • Real Estate Markets
    • Strategic Human Resource Management
    • Corporate Strategy

Jennifer Cockerham's Education

University of Arkansas at Little Rock

Master of Business Administration (M.B.A.)

20102012

Activities and Societies: Beta Gamma Sigma

Arkansas Tech University

Bachelor of Arts, International Studies, History

20052009

Double Major in International Studies and History & Political Science; Minor in Spanish

Senior thesis entitled "Fascism in Pre-World War II Great Britain"

Activities and Societies: University Honors Program, Concert Chorale

Contact Jennifer for:

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  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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