Service Coordinator at Stanley
Montreal, Canada Area
Service Coordinator at Stanley
Montreal, Canada Area
Jennifer brings 8 years of experience with Stanley Security Solutions / Frisco Bay Industries. With a proven track record of service coordination within an active 24/7 service department, Jennifer has gained valuable expertise in coordination and multi tasking in order to achieve high levels of customer service within Eastern Canada
(Public Company; Security and Investigations industry)
June 2009 — Present (8 months)
- Assisted in the organization and coordination of all service activities
- Assist management to ensure technical hardware, software and material support is provided to clients in a timely, efficient and cost effective manner
- Purchase and expedite parts and equipment required for service personnel
- Ensure that all work orders are completed correctly, properly priced and forwarded for closure
- Process all customer supply requests and ensure prompt delivery
- Inventory maintenance and control – integrally involved in the depletion of overstock by 50% within 1 year
- Part of the integration of a new ERP system, working on 2 parallel systems daily
- Process payment for all sub-contractors
- Day to day administrative functions
(Public Company; Security and Investigations industry)
October 2008 — June 2009 (9 months)
Responsibilities included purchasing necessary parts and equipment for sales personnel
Using Syteline as the main software, followed-up on orders and ensured that minimum inventory was maintained at all times.
Expedited orders for all sales across Canada and maintained a high level of customer satisfaction.
Through quarterly inventory review, assisted in the balancing and adjusting of regional inventory
Optimized Inventory control over a 3 month period to maintain the lowest possible quantities and minimize costs across Canada.
(Security and Investigations industry)
July 1989 — March 1995 (5 years 9 months)
Responsible for all administrative requests from President and CEO
Reporting to Vice-President, Human Resources, responsibilities included processing required documents for new and terminated employees.
Processed all medical and dental insurance claims
Maintained all HR personnel files
Administration Diploma , Business Adminstration , 1988 — 1989