Jeff Meisner

Current

Senior Technical Writer at Mitel

Past

Manager of Technical Publications at Mitel
Manager of Technical Publications at Inter-Tel
Senior Technical Writer at Inter-Tel

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Education

Valparaiso University

Connections

133 connections

Industry

Telecommunications

Jeff Meisner’s Summary

Business Management, Technical Publications Management, Technical Writing, Editing, Illustration, Publishing, Web Site Content Management

Jeff Meisner’s Experience

Senior Technical Writer

Mitel

(Privately Held; Telecommunications industry)

June 2009 — Present (7 months)
Manager of Technical Publications

Mitel

(Privately Held; Telecommunications industry)

August 2007 — November 2008 (1 year 4 months)

Managed and directed a team of technical writers tasked with producing detailed technical documentation (online and printed) for all company products (hardware and software). Interacted with all facets of the business, including information technology (IT), engineering, operations, purchasing, technical support, training, legal, etc.

Responsibilities included technical writing and editing, as well as all aspects of staffing, planning, budgeting, scheduling, and resource allocation. Worked closely with product managers and project managers to outline documentation requirements and determine documentation deliverables. Reviewed training curriculum and courseware.
Manager of Technical Publications

Inter-Tel

(Telecommunications industry)

May 2000 — August 2007 (7 years 4 months)

Inter-Tel merged with Mitel in 2007. Same job description as the position above.
Senior Technical Writer

Inter-Tel

(Telecommunications industry)

May 1992 — May 2000 (8 years 1 month)

Responsibilities included researching, writing, editing, illustrating, and publishing installation manuals, administrator guides, user guides, quick reference guides, help files, training materials, etc. for all company products. Also wrote, edited, and published policies and procedures manuals, employee handbooks, company newsletters, and other corporate internal documentation as needed.