- Greater Detroit Area
- Higher Education
Jay Jacobs's Overview
Jay Jacobs' Experience
Cook - Michigan Dining at the Fireside Cafe
Educational Institution; 10,001+ employees; Higher Education industry
September 2014 – Present (1 month) Ann Arbor, Michigan
Responsible for the preparation of entrees, casseroles, meats, and vegetable dishes in accordance with specific recipes. Coordinate and perform quantity preparation of soups and gravies. Record amounts of food items prepared and left over and report shortages. Follow all HACCP guidelines for food safety.
Volunteer - Food Pantry
Nonprofit; 1-10 employees; Individual & Family Services industry
January 2014 – Present (9 months) Manchester, Michigan
Volunteer - Scoutmaster / Committee Member
Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry
2004 – Present (10 years)
Nonprofit; 10,001+ employees; Hospital & Health Care industry
August 2011 – September 2014 (3 years 2 months) Ann Arbor, Michgan
Supports the daily operations of the Milk Room to ensure optimal safety for all patients receiving prepared products from the Milk Room. Perform Milk Room operations including: Handling of Breast Milk, verifying and preparing all breast milk and/or formula feedings per physician orders, delivering prepared products, maintaining a sanitary environment in the preparation area, inventorying Milk Room stock and equipment, and maintaining proper confidentiality and security of all information and data used in the scope of the position.
Garde Manger/Advanced Culinary Lab Assstant - Part Tme Faculty
Educational Institution; 1001-5000 employees; Higher Education industry
August 2011 – December 2013 (2 years 5 months) Ann Arbor, Michgan
Moveable Feast Catering
October 2010 – August 2011 (11 months)
The Moveable Feast Catering is a premier catering company in southeast Michigan serving clients since 1977. The Moveable Feast specializes in creating food art from any location with the use of portable kitchens and the freshest product available.
Produce - Cut Fruit
Public Company; 10,001+ employees; WFM; Supermarkets industry
December 2009 – October 2010 (11 months)
Whole Foods Market Group, Inc. is the world’s leader in sales of natural and organic foods, with more than 270 stores in North America and the United Kingdom. Additionally, Whole Foods is committed to helping take care of the world around us, and actively supports organic farming and sustainable agriculture in order to protect our planet.
Produce Production – Cut Fruit Team Member
Perform daily inventory and determine cut requirements based on specific par requirements,
Prepare and package formulated recipes per corporate standards,
Provide customer and sales support to customers as required by daily staffing needs,
Follow and comply with all health and sanitation guidelines required for production,
Provide training for new hires within the department
Privately Held; 1001-5000 employees; Computer Software industry
April 2001 – January 2009 (7 years 10 months)
Kronos Incorporated empowers organizations around the world to effectively manage their workforce. Kronos is focused on delivering software and services that enable organizations to reduce costs, increase productivity, improve employee satisfaction, and enhance the level of service they provide. Kronos is recognized as a market leader in managing the workforce with an unrivaled reach of more than 30 million people using a Kronos solution daily.
Designed, constructed, and configured interface applications using proprietary software systems,
Documented and Specified customer needs, and then worked with 3rd party vendors to build and implement interface solutions between Kronos systems and client applications,
Developed ways to extend the product capabilities of the Kronos application in relation to the client’s business rules and expectations.
Technical Support Analyst / Supervisor
Privately Held; 11-50 employees; Information Technology and Services industry
1995 – 2002 (7 years)
Integrated Design provides software and consulting services for data integration between time and attendance, payroll, healthcare, and manufacturing markets. The products expedite data exchange at more than 15,000 installations in the United States and Canada.
Direct report supervisor for up to 7 Technical Support Analysts. This included the interviewing, hiring/terminating, training, compensation rates, and employee improvement plans for my reports.
Monitored performance levels and evaluated technical support processes, and communicated results to members of the management team.
Collected and analyzed support matrixes and models for improved department performance.
Reduced technical support hold times on average from 2 minutes 40 seconds to less than 30 seconds per customer call.
Facilitated client contact for escalated service issues with customers.
Jay Jacobs' Skills & Expertise
- Customer Service
- Public Speaking
- Culinary Skills
- Event Management
- Event Planning
- Human Resources
- Microsoft Office
- Team Building