Jay Jacobs

Jay Jacobs

Greater Detroit Area
Higher Education

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Jay Jacobs's Overview


163 connections

Jay Jacobs' Experience

Cook - Michigan Dining at the Fireside Cafe

University of Michigan

Educational Institution; 10,001+ employees; Higher Education industry

September 2014Present (1 month) Ann Arbor, Michigan

Responsible for the preparation of entrees, casseroles, meats, and vegetable dishes in accordance with specific recipes. Coordinate and perform quantity preparation of soups and gravies. Record amounts of food items prepared and left over and report shortages. Follow all HACCP guidelines for food safety.

Volunteer - Food Pantry

Manchester Community Resource Center

Nonprofit; 1-10 employees; Individual & Family Services industry

January 2014Present (9 months) Manchester, Michigan

Volunteer - Scoutmaster / Committee Member

Boy Scouts of America - Manchester Michigan

Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry

2004Present (10 years)

Nonprofit; 10,001+ employees; Hospital & Health Care industry

August 2011September 2014 (3 years 2 months) Ann Arbor, Michgan

Supports the daily operations of the Milk Room to ensure optimal safety for all patients receiving prepared products from the Milk Room. Perform Milk Room operations including: Handling of Breast Milk, verifying and preparing all breast milk and/or formula feedings per physician orders, delivering prepared products, maintaining a sanitary environment in the preparation area, inventorying Milk Room stock and equipment, and maintaining proper confidentiality and security of all information and data used in the scope of the position.

Garde Manger/Advanced Culinary Lab Assstant - Part Tme Faculty

Washtenaw Community College

Educational Institution; 1001-5000 employees; Higher Education industry

August 2011December 2013 (2 years 5 months) Ann Arbor, Michgan

Catering Chef

Moveable Feast Catering

October 2010August 2011 (11 months)

The Moveable Feast Catering is a premier catering company in southeast Michigan serving clients since 1977. The Moveable Feast specializes in creating food art from any location with the use of portable kitchens and the freshest product available.

Produce - Cut Fruit

Whole Foods Market

Public Company; 10,001+ employees; WFM; Supermarkets industry

December 2009October 2010 (11 months)

Whole Foods Market Group, Inc. is the world’s leader in sales of natural and organic foods, with more than 270 stores in North America and the United Kingdom. Additionally, Whole Foods is committed to helping take care of the world around us, and actively supports organic farming and sustainable agriculture in order to protect our planet.

Produce Production – Cut Fruit Team Member
Perform daily inventory and determine cut requirements based on specific par requirements,
Prepare and package formulated recipes per corporate standards,
Provide customer and sales support to customers as required by daily staffing needs,
Follow and comply with all health and sanitation guidelines required for production,
Provide training for new hires within the department

Integration Consultant


Privately Held; 1001-5000 employees; Computer Software industry

April 2001January 2009 (7 years 10 months)

Kronos Incorporated empowers organizations around the world to effectively manage their workforce. Kronos is focused on delivering software and services that enable organizations to reduce costs, increase productivity, improve employee satisfaction, and enhance the level of service they provide. Kronos is recognized as a market leader in managing the workforce with an unrivaled reach of more than 30 million people using a Kronos solution daily.

Designed, constructed, and configured interface applications using proprietary software systems,
Documented and Specified customer needs, and then worked with 3rd party vendors to build and implement interface solutions between Kronos systems and client applications,
Developed ways to extend the product capabilities of the Kronos application in relation to the client’s business rules and expectations.

Technical Support Analyst / Supervisor

Integrated Design, Inc.

Privately Held; 11-50 employees; Information Technology and Services industry

19952002 (7 years)

Integrated Design provides software and consulting services for data integration between time and attendance, payroll, healthcare, and manufacturing markets. The products expedite data exchange at more than 15,000 installations in the United States and Canada.

Direct report supervisor for up to 7 Technical Support Analysts. This included the interviewing, hiring/terminating, training, compensation rates, and employee improvement plans for my reports.

Monitored performance levels and evaluated technical support processes, and communicated results to members of the management team.

Collected and analyzed support matrixes and models for improved department performance.

Reduced technical support hold times on average from 2 minutes 40 seconds to less than 30 seconds per customer call.

Facilitated client contact for escalated service issues with customers.

Jay Jacobs' Skills & Expertise

  1. Teamwork
  2. Customer Service
  3. Public Speaking
  4. Catering
  5. Culinary Skills
  6. Event Management
  7. Event Planning
  8. Food
  9. Healthcare
  10. Hospitality
  11. Human Resources
  12. Leadership
  13. Management
  14. Microsoft Office
  15. Sales
  16. Retail
  17. Team Building
  18. Training

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