Jason Brown

Past

• Telecom Specialist II at Perkins Coie LLP
• Service Desk Tech at Grange Insurance

Education

• University of Missouri-Columbia

Recommended

3 people have recommended Jason

Connections

55 connections

Industry

Telecommunications

Websites

• My Blog
• My Blog

Jason Brown’s Summary

The last ten years I have done a great deal in the Telecom and Telecom Convergence arena. However, I still feel I'm the guy you hire when you have a situation where you need someone to come in, take the reins, read the manual, write the documentation and in a week be ready to teach others the ropes. I've done it before and I'm ready to do it again.

Jason Brown’s Specialties:

* CallXpress Unified Messaging and Digital Networking
* Octel and Active Voice voicemail Systems
* Cisco Call Manager and Unity Voicemail
* Mitel and Rolm PBX
* RightFax
* Exchange and Active Directory.

Jason Brown’s Experience

• Telecom Specialist II

  Perkins Coie LLP

  (Partnership; Law Practice industry)

  October 2000 — April 2009 (8 years 7 months)

  Telecom Specialist II / Systems Operations Technician
  
  Achievements:
  * Modernized and stabilized the voicemail network.
  
  Responsibilities:
  * Administer voicemail systems and network for fifteen offices both national and international.
  * Conduct training for new users on the telephone and voice mail systems, CallXpress Unified Messaging, as well as firm policies.
  * Project Management for new equipment installs and upgrades.
  * Procure, install, test, and upgrade voice mail systems in all offices.
  * Vendor management and coordination.
  * Internal user support via email, voice mail, phone, or face to face.
  * Create and update user training material and documentation.
  * Create, update, and maintain telecom and systems department documentation via company intranet.
  * Active Directory and Exchange account creation. Exchange integration to voicemail systems.

• Service Desk Tech

  Grange Insurance

  (Privately Held; Insurance industry)

  March 1999 — October 2000 (1 year 8 months)

  Helpdesk Analyst
  
  Achievements:
  * Transition from general helpdesk to Telecom Specialist.
  
  Responsibilities:
  * General helpdesk servicing internal users, adjustors and insurance agents located in six western states.
  * Processed orders for department supplies, data, and telecom equipment.
  * Processed invoices and tracked department spending.
  * Managed vendor relationships.
  * Project management for telecom and data segment of building remodels.
  * Administered PBX and voicemail systems.
  * Conducted new phone installations, and moves.
  * Created user accounts for data systems.
  * Served on Y2K upgrade team.

Jason Brown’s Education

• University of Missouri-Columbia

  1990 — 1994

Additional Information

Jason Brown’s Websites:

• My Blog
• My Blog

Jason Brown’s Interests:

I like to read sci-fi. I like RPGs and computer games. I like to blog.

Jason Brown’s Groups:

•    Telecom Professionals
•    Mizzou Alumni
•    World of Warcraft & Warcraft Player Group
•    LEGO Fans

Jason Brown’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• expertise requests
• reference requests
• getting back in touch