LinkedInJanet Tyse
Janet Tyse

Janet Tyse

Education Coordinator, Instructional Designer, and Instructor

Location
Greater Chicago Area
Industry
Airlines/Aviation
Current
  1. United Airlines
Previous
  1. United Airlines,
  2. Community Consolidated School District 59,
  3. SSA, Inc.
Education
  1. University of Central Florida
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109connections
United Airlines

United Airlines

Time and Attendance Software Deployment Specialist

– Present

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Background

Summary

Education Coordinator, Instructional Designer, and Instructor skilled at providing end-to-end support from evaluating educational needs through course design, scheduling, and implementation. Expertise in designing, developing, editing, and producing courseware material for software and standard operating procedures. Experienced at training end-users including hourly employees, salaried, and management. My strengths as a coordinator, change agent, communicator, and facilitator combined with my organizational skills and attention to detail help to ensure that every project I have worked on is delivered on time and within budget.

Specialties: Instructor, Instructional Design, Coordinate software implementations

Experience

Time and Attendance Software Deployment Specialist

United Airlines
– Present (5 years 6 months)Greater Chicago Area

Team lead responsible for coordinating Time and Attendance software deployment to hubs and line stations including change management, classroom and on-the-job training, as well as on-going support.
• Manage Time and Attendance system deployment to hourly, salaried, and management ground employees
• Travel to hubs / line stations to train and deploy system – 6-week cycle; 80% travel
• Coordinate training with local trainers to minimize impact on the operations
• Facilitate employee briefings to familiarize employees with new system and answer questions
• Conduct classroom, individual, and on-the-job training to payroll clerks, management, and ground employees
• Support multiple stations by analyzing and fixing timesheet issues and supporting all pay group payroll closes
• Design and develop marketing and training material including eLearning; work with Airport Ops to load / update eLearning onto United Learning Network (ULN)
• Upload eLearning to employee profiles as Station Training Coordinator on ULN
• Build, design, and maintain TimeTracker website
• Green Belt Project: Improve TimeTracker Training Fill Rate
- Increased fill rate, reduced cost and labor
- Converted classroom training to eLearning to reduce cost
- Green Belt Certification 2009

Finance Division SkyNet Coordinator / Content Owner

United Airlines
(1 year)

Responsible for managing and supporting Finance Division SkyNet websites
• Train and assist Finance Department Authors and Content Owners with building and maintaining their websites on the new SkyNet
• Liaison with Corporate Communications for all Finance website feedback / updates
• Audit Finance websites
• Provide help desk support for Finance Content Owners/Authors
• Design, build, and maintain websites: Finance Home Page, TimeTracker, Controller Division

Instructional Designer / Training Coordinator

United Airlines
(2 years 1 month)

• Wrote course material and created graphics for Finance ERP software training classes, as well as marketing material and evaluation forms
• Coordinated 100+ classes at 9 global locations for 1,600+ users for 7-week deployment schedule; delivered on-time and under budget

Customer Service Representative, O’Hare Airport

United Airlines
(1 year)

Lobby and Gate Agent
* Assist customers with check-in and ticketing issues
* Manage on-time departure of flight including departure management list, resolving passenger issues, selling upgrades, communicating with flight and ground crews, operating jet bridge

Special Education Teacher Assistant / Substitute Teacher

Community Consolidated School District 59
(5 years)

Modified curriculum and created study aids for special needs students

North America Education / Corporate Visit Coordinator

SSA, Inc.
(3 years)

Coordinated education and corporate sales meetings as well as company events including User Group conferences
• Scheduled customized education plans based on client needs with 40 different course offerings for 8 education centers in North America Division
• Coordinated 300 corporate presentations annually to potential clients
• Automated procedures on-line to increase revenue; increased education sales by 200%; received recognition and bonus
• Created standard work to improve productivity and reduce cost
• Presented Courseware and Education Methodology to prospects and clients
• Scripted, directed, and acted in 3 company skits educating 900+ employees on company products

Senior Instructional Designer / Editor

SSA, Inc.
(2 years)

• Defined education standards, translation requirements, templates, styles and standards
• Researched, designed, wrote, and edited education material for over 20 software programs
• Managed teams to write student manuals, workbooks, instructor guides, user aids
• Served as project leader on Corporate and Information Architecture Standards team

Human Resources Merchandise Training Supervisor

Walt Disney World
(3 years)

Managed and coordinated training for 3,000+ employees at over 300 merchandise locations
• Trained end users and management on IBM 4680 Point of Sales computer systems
• Defined business requirements to customize software to meet company specifications
• Wrote policy and procedure manuals, training materials, user aids, and on-line help
• Provided 24 hour procedural and technical support for on–line users via HelpLine/Beeper

Guest Services / Front Desk / Travel Agent / Trainer

Walt Disney World
(10 years)

• Trained personnel on computer registration, accounting, ticketing, and operating procedures
• Designed, wrote, and updated training materials and standard operating procedure manuals

Skills

  • Airlines
  • Instructional Design
  • Software Documentation
  • Training
  • Vendor Management
  • Change Management
  • Business Analysis
  • Analysis
  • Human Resources
  • Management
  • Six Sigma
  • Employee Training
  • E-Learning
  • Budgets
  • Program Management
  • Team Building
  • See 1+  See less

Education

University of Central Florida

BA, English/Technical Communications

Focus on Technical Communications including Instructional Design and Graphics; worked in computer lab assisting students with projects

Activities and Societies: Society of Technical Communications (STC); American Society of Training and Development (ASTD)

Honors & Awards

United Airlines:
• Green Belt Certification 2009
• President Award Nomination for Caring, Courteous, and Respectful
• Delighting Customers Award from ORD Hub Manager
• Enterprise Recognition from Finance Director
• Employee of the Month Parking Spot

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