James BOQUEHO

Past

• Operation Manager at Genworth Financial
• Underwriting & claims Manager at SOGECAP (Société Générale Group)
• Underwriting & claims Manager at HSBC Insurance

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Education

• sixsigma.us
• Université de Rennes I
• Université de Rennes I

• Université de Rennes I

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1 more...

Connections

12 connections

Industry

Insurance

James BOQUEHO’s Summary

- Management : develop people (35 associates)
- Project management : IT & organization
- Quality & productivity improvement : Lean Six Sigma (black Belt certification on going) and Iso 9001
- High service level performance for insurance policies cycle : underwriting, premiums collection, claims, complaints and litigation
- Internationnal and multicultural environement experience

James BOQUEHO’s Specialties:

- IT : microsoft office, microsoft project, minitab
- Languages : French, English, Spanish

James BOQUEHO’s Experience

• Operation Manager

  Genworth Financial

  (Public Company; GNW; Insurance industry)

  February 2007 — February 2009 (2 years 1 month)

  - Management of 35 Associates including 4 teams (Premiums, Medical underwriting,Claims, Call Centre) for Life, disability, redundancy and damage covers :
  * Budget
  * Reporting for clients on service level activity
  * Definition and implementation of processes and controls
  * Complaints and litigations
  - Quality (Lean Six Sigma) and productivity improvement
  - Project management : migration to a new software for premiums and claims management
  * Ressources plan
  * Developments and parameters validation
  * New controls and processes definition
  - Commercial development : participation to product and risk comitees

• Underwriting & claims Manager

  SOGECAP (Société Générale Group)

  (Insurance industry)

  2001 — 2007 (6 years)

  - Management of 15 associates in charge of underwriting and claims mangement for non standard policies, complaints and litigation for life, disability and sickness leave covers
  - Audit of standard risks delegated to providers (internal & borkers)
  - Project sponsor :
  *organize the different services in order to delegate 80% of policies (delegation criterias, service level agreement, change process for people)
  * build a datawharehouse in order to aggregate internal and external data for risks control

• Underwriting & claims Manager

  HSBC Insurance

  (Public Company; HBC; Banking industry)

  1995 — 2001 (6 years)

  - Management of 10 associates involved in medical underwriting and claims management for life, disability and health covers
  - Project sponsor for new software migration (call for tender for new provider, delivrable validation, new functions/parameters validation)

James BOQUEHO’s Education

• sixsigma.us

  Black Belt , Lean Six Sigma , 2009 — 2009

  Black Belt Certification on going

• Université de Rennes I

  graduate , Economics , 1990 — 1993

  Maîtrise Sciences Economiques et Financières

• Université de Rennes I

  2 years , Mathematics , 1989 — 1990

  DEUG Mathématiques et Sciences Sociales, Mention Assez Bien

• Université de Rennes I

  2 years , Management & accounting , 1987 — 1989

  DUT - Gestion des Entreprises et des Administrations

Additional Information

James BOQUEHO’s Groups:

•    iSixSigma Network

James BOQUEHO’s Contact Settings

Interested In:

• career opportunities
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch