Israel Dominguez

Current

• Director at Cuesta College
• Independent Business Consultant at ISD Consulting

Past

• Director of Contact Center Operations at Fusion Marketing Partners
• Regional Marketing Director at University of La Verne
• Marketing & Operations Management at AT&T, Star Telecommunications, Cal Poly

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Education

• University of La Verne
• California Polytechnic State University-San Luis Obispo
• The University of Texas at El Paso

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Recommended

1 person has recommended Israel

Connections

15 connections

Industry

Government Administration

Websites

• My Company

Israel Dominguez’s Experience

• Director

  Cuesta College

  (Higher Education industry)

  October 2007 — Present (1 year 10 months)

  The staff at the Business Assistance Center at Cuesta College is committed to excellence and providing the very best service in assisting all industry sectors and community stakeholders with economic development and training. The Business Assistance Center at Cuesta College is able to integrate the program's services with existing college curricula and services to take advantage of the opportunities for synergy within the college. We collaborate, share resources, and partner with Chambers of Commerce, economic development organizations, One-Stop Career Centers, re-development agencies, small business development organizations, faculty, and organizations that represent and serve special emphasis groups. We take a leadership role in generating business expansion, creation, and retention by combining these resources. As training needs are identified, the center can deliver the training anywhere in the county or on the Cuesta College campus.

• Independent Business Consultant

  ISD Consulting

  (Government Administration industry)

  July 2001 — Present (8 years 1 month)

  I specialize in small business consulting and provide the following services:
  
  
  Marketing
  Operations Management
  Contract Law
  Finance
  Strategic Planning
  Start-up assistance
  Business Plans
  Growth strategies
  E-commerce
  Sustainability

• Director of Contact Center Operations

  Fusion Marketing Partners

  (Privately Held; Consumer Services industry)

  October 2006 — October 2007 (1 year 1 month)

  • Developed and implemented strategies to attain corporate revenue objectives and operational efficiencies for in-bound and out-bound call center
  • Supervised 150 call center employees inclusive of 6 supervisors and 4 team leaders
  • Coordinated the delivery of Customers Service, Tier 1 technical support, and Save & Retention programs in support of Voice over Internet Protocol (VoIP) products and services outsourced by our major client, Packet 8
  • Developed and coordinated training curriculum for new employees inclusive of; customer service, sales & service, technical support, and customer retention
  • Analyzed a variety real-time and historical call center statistics to optimize service delivery, staffing, and network operations
  • Ensured revenue objectives were attained while maintaining operational costs within budget

• Regional Marketing Director

  University of La Verne

  (Education Management industry)

  February 2002 — October 2006 (4 years 9 months)

  • Developed and implemented strategic marketing and advertising strategies to promote various undergraduate and graduate degree programs
  • Student recruitment, academic advising, enrollment management, applicant admissions, maintenance of student records, coordinated all community and college outreach activities
  • Coordinated all print media and direct marketing brochures, post cards, and other related marketing collateral
  • Development and implementation of all public relations and marketing initiatives and budget
  • Negotiated university partnerships with Cuesta College, Allan Hancock College, PG&E, Community Action Committee of Santa Barbara, and other regional entities to expand degree program offerings
  • University liaison between university partners, local governmental bodies and community
  • Effectively communicated information about the University of La Verne to the public and media in the form of; press releases, on-camera representation, and contributions to newsletters
  • Developed and presented reports using data, graphs, and statistical analysis corresponding to; student enrollment, effectiveness of media usage, economic trends, demand for degree programs, marketing & revenue budget
  • Implemented, recommended and developed academic program delivery for ULV’s Central Coast campus

• Marketing & Operations Management

  AT&T, Star Telecommunications, Cal Poly

  (Telecommunications industry)

  July 1991 — February 2002 (10 years 8 months)

  Postions held : Operations Manager, Marketing Manager, Sales Planner, Account Executive

Israel Dominguez’s Education

• University of La Verne

  2004 — 2006

• California Polytechnic State University-San Luis Obispo

  Bachelor Science , Business Administratrion, Marketing Managment , 1989 — 1991

• The University of Texas at El Paso

  Business Administrstion, Accounting 1980 — 1986

Additional Information

Israel Dominguez’s Websites:

• My Company

Israel Dominguez’s Contact Settings

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