Isabelle Chaval

Team Manager (Supervisor)

Location
Paris Area, France
Industry
Insurance

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Isabelle Chaval's Overview

Current
  • Team Supervisor - Medical Assistance and repatriation (Groupama Group) at Mutuaide Assistance
Past
  • Team Supervisor - Automobile - Technical Assistance (Groupama Group) at Mutuaide Assistance
  • Team Supervisor - Eurocourtage - Medical Assistance and repatriation (Groupama Group) at Mutuaide Assistance
  • Team Leader - Medical Assistance and repatriation (Groupama Group) at Mutuaide Assistance
  • Team Expert - Medical Assistance and repatriation (Groupama Group) at Mutuaide Assistance
  • Automobile and Medical Assistance Phone Operator / Clients Support (Groupama Group) at Mutuaide Assistance
  • Junior Products / Services Operational Marketing at ARVAL PHH (BNP PARIBAS Group)
Education
  • Business school in Paris
Connections

46 connections

Isabelle Chaval's Experience

Team Supervisor - Medical Assistance and repatriation (Groupama Group)

Mutuaide Assistance

Sole Proprietorship; 201-500 employees; Insurance industry

October 2013Present (1 year)

- Daily supervising and managing, with 3 coordinators assistants, a 45 people team in medical assistance and repatriation
- Development of team skills
- Monitoring and analysis of results / workload, and adjustments
- Monitoring cost controls
- Reporting / information for head management of Assistance
- Customer services by phone
- Regular contacts and meetings with customers outsourcers
- Regular contacts and meetings with customers principals
- Recruitment

Team Supervisor - Automobile - Technical Assistance (Groupama Group)

Mutuaide Assistance

Sole Proprietorship; 201-500 employees; Insurance industry

December 2011September 2013 (1 year 10 months) Bry Sur Marne

- Daily supervising and managing, with 2 coordinators assistants, a 35 people team in automobile technical assistance and repatriation
- Development of team skills
- Monitoring and analysis of results
- Monitoring and cost controls
- Operational establishment and organisation of tranversal guideline : pooling and sharing experience between 2 geographical distant teams with the same activity
- Customer services by phone
- Regular contacts and meetings with customers outsourcers
- Regular contacts and meetings with customers principals
- Recruitment

Team Supervisor - Eurocourtage - Medical Assistance and repatriation (Groupama Group)

Mutuaide Assistance

Sole Proprietorship; 201-500 employees; Insurance industry

January 2011November 2011 (11 months) Bry Sur Marne

- Daily supervising and managing, with 1 coordinator assistant, a 15 people team in medical assistance and repatriation
- Development of team skills
- Monitoring and analysis of results
- Monitoring and cost controls
- Operational establishment and developement of a new line of activity : b to b H24 ticketing services
- Customer services by phone
- Regular contacts and meetings with customers outsourcers
- Regular contacts and meetings with customers principals
- Recruitment

Team Leader - Medical Assistance and repatriation (Groupama Group)

Mutuaide Assistance

Sole Proprietorship; 201-500 employees; Insurance industry

January 2010December 2010 (1 year) Bry sur marne

- Coordination of daily operations in a medical assistance and repatriation team (15 people)
- Daily team managment and skills development
- Analysis results, workload, adjustments
- Customer services by phone
- Contact with customers outsourcers
- Recruitment

Team Expert - Medical Assistance and repatriation (Groupama Group)

Mutuaide Assistance

Sole Proprietorship; 201-500 employees; Insurance industry

October 2007December 2009 (2 years 3 months) Bry Sur Marne

- Daily support for the team (expertise) in medical assistance and repatriation
- Managing complex cases of medical repatriation or medical assistance
- Team training
- New employees integration and training

Automobile and Medical Assistance Phone Operator / Clients Support (Groupama Group)

Mutuaide Assistance

Sole Proprietorship; 201-500 employees; Insurance industry

March 2005January 2006 (11 months) Bry sur Marne

- Dealing with customer calls / e-mails reception
- Customer services support
- Analysis of situations, proposition of solutions and infomation by phone
- Organisation of services for client's repatriation

Junior Products / Services Operational Marketing

ARVAL PHH (BNP PARIBAS Group)

Privately Held; 1001-5000 employees; Financial Services industry

January 2003September 2003 (9 months) Sèvres

- B to B operational marketing and communication
- Creation of new product / services for Business use in long term rentals
- Creation and difusion of sales support
- Database and feedback analysis
- Market and trends analysis

Isabelle Chaval's Skills & Expertise

  1. Customer Service
  2. B2B
  3. Marketing Communications

Isabelle Chaval's Education

Business school in Paris

20012003

Isabelle Chaval's Additional Information

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  • reference requests
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