Research Analyst at Aberdeen Group
Greater Boston Area
Research Analyst at Aberdeen Group
Greater Boston Area
Telecommunications analyst specializing in enterprise billing relationships and mobile device strategy. Currently pursuing MBA at Boston University with concentrations in strategy and marketing. Focus on researching and analyzing enterprise market communications and spend environments.
Telecommunications billing, Billing database management, Customer Service, Mobile phone strategy and deployment
(Public Company; Market Research industry)
July 2009 — Present (6 months)
Covering enterprise telecom and unified communications through primary research. Provide clarity regarding the business value of technologies that have traditionally been seen as either tactical or confusing in nature.
(Public Company; Market Research industry)
February 2008 — July 2009 (1 year 6 months)
# Track and monitor emerging trends and technologies in telecom expense management, telecommunications, and spend management; Conduct market research on new and emerging technology trends and business processes
(Non-Profit; 11-50 employees; Government Relations industry)
March 2006 — March 2008 (2 years 1 month)
Oversee working budget for Boston City Councilor at-large re-election campaign. Coordinate communications with Massachusetts Office of Campaign and Political Finance to ensure that all contributions and spending occur under Massachusetts law.
(Privately Held; 5001-10,000 employees; Electrical/Electronic Manufacturing industry)
September 2007 — February 2008 (6 months)
Coordinate IS projects; Support timelines and training efforts to advance organizational maturity; Create analytical tools to quantify corporate IS supply and demand; Administrate Hewlett Packard Quality Center to support global quality efforts
(Privately Held; 1001-5000 employees; Telecommunications industry)
August 2006 — August 2007 (1 year 1 month)
Communicate with telecommunications vendors and handle billing communications. Support mobile communications purchases and suggest future vendor and technology-agnostic mobile enhancement opportunities. Assist with order processing and technical upkeep of retail store telecommunications network.
(Public Company; 5001-10,000 employees; Semiconductors industry)
September 2004 — July 2006 (1 year 11 months)
Validate domestic and international telecom service payments. Analyze usage for cell phone, pager, calling card, conference calling, and long distance phone sub-accounts to properly allocate fiscal responsibility and ensure revenue assurance. Single point of contact for all corporate cell phone and pager support.
(Privately Held; 11-50 employees; Telecommunications industry)
April 2001 — August 2004 (3 years 5 months)
Created and updated local and long distance rate plans for a national local phone reseller to mirror RBOCs in 48 states. Coordinated billing information with SBC, BellSouth, Verizon, Qwest and several long distance companies. Ran weekly bills for up to 20,000 customers per month. Served as knowledge resource for CLEC phone orders and industry-wide billing formats.
(Telecommunications industry)
1996 — 1997 (1 year )
MBA , Strategy, Marketing , 2006 — 2009
BA , Women's and Gender Studies , 1994 — 2000
None , Twelve College Exchange Student , 1996 — 1997
HS Diploma , 1986 — 1994
Boston Ward 12 Democratic Committee