
Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area
(Human Resources industry)
June 2009 — Present (6 months)
(Public Company; Automotive industry)
August 2006 — June 2009 (2 years 11 months)
Manage the corporate benefits program for North America including: USA, Canada, and Mexico. Plan, direct, implement and administer benefits programs. Direct the preparation and distribution of written and verbal information to inform employees of benefits programs. Analyze existing benefits policies of organization, and prevailing practices among similar organizations, in order to establish competitive benefits programs. Work with team to develop and deliver strategic/innovative compensation policies along with programs dealing with base pay administration. Analysis and review of job classification process for existing and newly created positions. Research internal equity issues and make recommendations based on analysis results. Assist in the development of new job descriptions.
(Privately Held; Education Management industry)
December 2005 — August 2006 (9 months)
Responsible for client relationship building with Fortune 100 company representatives, to ensure precise administration of client’s tuition assistance program(s). Administer accurate account payable and receivables for client accounts. Introduce new services and enhancements to client programs. Manage planning and implementation of client projects. Serve as a client advocate and liaison with internal departments to resolve issues raised by client. Responsible for all aspects of client satisfaction and retention.
(Public Company; Industrial Automation industry)
August 2004 — November 2005 (1 year 4 months)
Managed entire benefit line up including: health care (active employee as well as retiree medical), dental, vision, life insurance, short-term disability, long term disability, 401(k), and defined benefit retirement plans for union and non-union employees at multiple locations. Led oversight of the company’s relationship with the benefit providers. Ensured that legal requirements, such as ERISA, COBRA, FMLA, ADA and HIPAA, with respect to benefit programs and policies were in compliance. Produced communications for employees regarding program highlights, changes, enrollment and administrative advice. Developed a consultant type relationship with HR departments at multi-US plant locations, providing support advice and training regarding employee benefits.
(Public Company; ING; Financial Services industry)
October 1999 — August 2004 (4 years 11 months)
Led the development and maintenance of good working relationships with clients, managing such relationships via internal and external means. Served as principal liaison with client decision maker(s) and Third Party Administrator facilitating a variety of customer needs/issues for respective retirement plans. Anticipated and resolved more complex problems for key accounts. Pro-active approach in providing training and periodic presentations to enhance knowledge of company’s various product offerings.
(Privately Held; Staffing and Recruiting industry)
July 1998 — October 1999 (1 year 4 months)
Managed all health and welfare programs including health care, retirement, dental, vision, employee assistance, life, and disability insurance for over 250 locations and more than 3,500 employees. Supervised five (5) benefit administrators
(Information Technology and Services industry)
February 1998 — July 1998 (6 months)
Managed employee benefits program for over 3,500 employees in 40 states. Supervised a staff of three (3) administrators.
(Human Resources industry)
May 1994 — January 1998 (3 years 9 months)
Planned and directed implementation and administration of benefits programs for 5000 employees including: HMOs, PPOs, prescription, vision plans, dental, life insurance plans, employee assistance, short-term and long-term disability, and managed COBRA administration. Supervised a staff of six (6) composed of coordinators, administrators, and co-op.
(Retail industry)
May 1993 — May 1994 (1 year 1 month)
Responsible for all human resource functions, company policies and procedures, and benefits administration for 250 employees at thirteen (13) locations. Main employer representative in Worker’s Compensation, EEO and Unemployment cases/hearings.
B. A. , Personnel Administration , 1988 — 1991
A. A. , Busniess , 1982 — 1989