Herb Lo

Current

• Trust & Safety Policy Manager, Asia Pacific at eBay

Past

• Business Rules Analyst at eBay
• Team Lead at eBay
• CSR at eBay

• Intern: Systems Engineer at Raytheon
• Intern: Systems Engineer at Kinetek Pharmaceuticals

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2 more...

Education

• The University of British Columbia

Recommended

5 people have recommended Herb

Connections

136 connections

Industry

Internet

Herb Lo’s Summary

Herb Lo’s Specialties:

Fraud risk detection, analysis, & mitigation. Policy management.

Herb Lo’s Experience

• Trust & Safety Policy Manager, Asia Pacific

  eBay

  (Public Company; eBay; Internet industry)

  July 2009 — Present (5 months)

  • Trust & Safety policy manager for China, Hong Kong, Taiwan, Singapore, Malaysia & Philippines
  • Fraud detection and mitigation

• Business Rules Analyst

  eBay

  (Public Company; eBay; Internet industry)

  March 2007 — June 2009 (2 years 4 months)

  • Developed innovative fraud detection strategies reducing incidence of fraud and policy violations on eBay marketplaces
  • Analysis of internal and third party data to develop new detection strategies and evaluate existing techniques

• Team Lead

  eBay

  (Public Company; eBay; Internet industry)

  January 2005 — February 2007 (2 years 2 months)

  • Streamlined CS processes via GUI improvements that reduced call wrap-up time by 30% resulting in thousands in monthly savings
  • Delivered CSR performance reviews, coaching, training, and handled escalations
  • Implemented the Individual Performance and Planning Review system for a new department

• CSR

  eBay

  (Public Company; eBay; Internet industry)

  January 2004 — December 2004 (1 year )

  • Phone, live chat, and email support for Trust & Safety

• Intern: Systems Engineer

  Raytheon

  (Public Company; RTN; Defense & Space industry)

  May 2001 — December 2001 (8 months)

  • QA for the Canadian & Military Automated Air Traffic Control Systems using C, C++, ADA

• Intern: Systems Engineer

  Kinetek Pharmaceuticals

  (Public Company; QLTI; Biotechnology industry)

  January 2000 — August 2000 (8 months)

  • Perl & C programming in Unix environment; Windows NT network administration for 100+ employee biotech company

Herb Lo’s Education

• The University of British Columbia

  B.Sc. Honours , Computer Science , 1998 — 2003

  Activities and Societies:

  UBC Drinking Driving Counterattack Club: VP External Relations (2000-2001), UBC DSC Cultural Club: Publications Department Director (1998-1999), Treasurer (2000)

Additional Information

Herb Lo’s Groups:

•    eBay Employees and Alumni Group
•    University of British Columbia (UBC) Alumni
•    Anti Counterfeiting Professionals
•    Game Payments

Herb Lo’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• reference requests
• getting back in touch