Helen Rother

Current

• Software/Technical Support and Training at e-Quantum, Inc.

Past

• Administrative Contractor at OfficeTeam
• Licensing Extranet Administrator at Dolby Laboratories

Education

• Notre Dame de Namur University
• Shasta College

Connections

27 connections

Industry

Computer Software

Websites

• My Company

Helen Rother’s Experience

• Software/Technical Support and Training

  e-Quantum, Inc.

  (Computer Software industry)

  April 2006 — Present (3 years 9 months)

  Call-in customer support, software module training and implementation, troubleshooting, issue resolution, and documentation. Specialization in e-commerce site implementation (both in business to business and retail sites), online template design software and IT assistance.

• Administrative Contractor

  OfficeTeam

  (Public Company; 10,001 or more employees; Staffing and Recruiting industry)

  February 2005 — April 2006 (1 year 3 months)

  Medicare Pilot Administrator, February, 2005 – February, 2006
  Compiling and issuing of reports based on number of referrals, enrollments, activities of external and internal Medicare pilot representatives, and other criteria
  Researching, compiling, issuing and distributing daily, weekly and monthly reports that track and analyze the success of a Medicare pilot and Bay Area-oriented sub-pilot referrals and enrollments
  Tracking of patients in a Medicare Pilot program, from initial referral to program enrollment, including:
  Data entry of new Medicare and Medical referrals into Oracle-based database, and/or formatting of referral lists for import into Oracle-based database
  Tracking, or updating information, of Medicare and Medical Referrals in and in-between Visual Basic based Database and Oracle-based database
  Providing equipment to qualified patients
  Patient Relations assistance, including fielding phone calls and resolving patient issues

• Licensing Extranet Administrator

  Dolby Laboratories

  (Public Company; 501-1000 employees; DLB; Consumer Electronics industry)

  1999 — 2001 (2 years )

  Placed content on Dolby’s Licensing extranet, a system for customers to retrieve licensing documents via the web
  Assigned extranet passwords and user security levels to licensee accounts and individual documents
  Streamlined the process of providing application information to potential licensees by placing information online and creating macros and templates for frequently-used documents
  Assumed role as departmental liaison with IT department on all issues and topics surrounding the licensing extranet
  Maintained department contacts database to ensure information was current
  Trained and cross-trained newly hired and existing licensing staff on the use of department databases and communication tools
  Coordinated licensee informational mailings to licensees worldwide, including both in-house mailings and outsourced mailings

Helen Rother’s Education

• Notre Dame de Namur University

  B.S. , Business Administration/Marketing , 1985 — 1987

• Shasta College

  General Study/Business Administration 1983 — 1985

  Activities and Societies:

  Theatre, Chorus, Audio Visual

Additional Information

Helen Rother’s Websites:

• My Company

Helen Rother’s Groups:

•    Notre Dame de Namur University Alumni Association
•    Shasta College Students, Faculty, and Alumni

Helen Rother’s Contact Settings

Interested In:

• career opportunities
• expertise requests
• reference requests
• getting back in touch