Heather Strout

Current

Community Manager at Truman Company

Past

Community Consultant at Mzinga
Business Process Analyst--Intern at University of Texas System
Production Project Consultant at State Street Corporation

Senior Project Manager, Sales Operations at Lycos, Inc
Manager, New Business at Dalbar, Inc.
Management Analyst at Department of Children & Families
Media Consultant at The Center for Florida’s Children

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4 more...

Education

The University of Texas at Austin
The University of Texas at Austin - The Red McCombs School of Business
Florida State University

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Recommended

11 people have recommended Heather

Connections

246 connections

Industry

Information Technology and Services

Websites

Heather Strout’s Summary

I am passionate about working with clients to both meet their needs and offer sound advice for making Social Media Strategy and online communities successful for them, their organization, and their stakeholders. I have repeatedly demonstrated my ability to build successful social media strategy for clients then saw it through to execution.

Heather Strout’s Specialties:

Social Media, Online Community Building, Strategic Consulting, Six Sigma Project Management, Vendor Management, Application Implementations, Business Process Analysis

Heather Strout’s Experience

Community Manager

Truman Company

(Online Media industry)

May 2009 — Present (3 months)
Community Consultant

Mzinga

(Privately Held; 51-200 employees; Computer Software industry)

August 2006 — January 2009 (2 years 6 months)

• Worked with clients like Amway, AAA and Cartoon Network to create social strategy and implementation plan resulting in many successful online communities and social media implementations
• Lead the creation of the project steps and supporting documentation for strategic online customer community implementation and social strategies for all clients
Business Process Analyst--Intern

University of Texas System

(Educational Institution; 10,001 or more employees; Information Technology and Services industry)

May 2005 — September 2006 (1 year 5 months)

•Created efficiencies for multiple processes balancing risk management with time savings
•Responsibilities increased to include consulting work in hiring new department head
•Designed and launched a Project Management department overseeing a new shared services initiative
Production Project Consultant

State Street Corporation

(Public Company; 10,001 or more employees; STT; Financial Services industry)

July 2003 — July 2004 (1 year 1 month)

•Revived failing software upgrade project by increasing project visibility within the organization and by creating resource accountability resulting in a continued relationship with the customer
•Redesigned regression testing plan for a trust accounting application cutting man-hours by 80%
•Created and implemented production project consultant role and rollout plan
Senior Project Manager, Sales Operations

Lycos, Inc

(Public Company; 201-500 employees; Internet industry)

December 1999 — June 2003 (3 years 7 months)

•Launched a new ad delivery reporting system for the Finance team, subsequently revising the entire advertising sales invoicing system and integrating finance application with sales and sales operations
•Integrated all major systems used by departments supporting the Sales Force, resulting in 85% reduction in manual processes and greatly decreasing potential for user error for an annual cost savings of $65,000
•Negotiated and administered turnkey ad server software migration, originally scheduled to be manual, with two integrated vendors within a strict three month deadline
Manager, New Business

Dalbar, Inc.

(Information Technology and Services industry)

1999 — 1999 (less than a year)
Management Analyst

Department of Children & Families

(Information Technology and Services industry)

1998 — 1998 (less than a year)
Media Consultant

The Center for Florida’s Children

(Information Technology and Services industry)

1997 — 1998 (1 year)

Heather Strout’s Education

The University of Texas at Austin

MBA , Information Management, General Management , 2004 — 2006
The University of Texas at Austin - The Red McCombs School of Business

MBA , Business and Information Management , 2004 — 2006
Florida State University

BS , Communications , August 1992 — April 1996