Giuseppe `ferdy` Miceli

Current

Executive Assistant to CEO at Tiscali Services S.p.A.

Past

IT Services and Quality Assurance Executive Director at Tiscali Italia
Service Delivery and Support Executive Director at Tiscali S.p.A.
Service Delivery Senior Director at Tiscali UK ltd

Chief Technology Officer at Excite Italia B.V.
SENIOR ICT CONSULTANT AND TECHNICAL ACCOUNT MANAGER at TAI Sistemi - Florence - Italy
Freelance ICT Consultant at Piaggio V.E. S.p.A. - Pontedera (PI) - Italy (Self-employed)
Freelance ICT Consultant at Finsiel S.p.A. -- Pisa -- Italy (Self-employed)
Freelance ICT Consultant at Alfea Multimedia S.r.l. -- Pisa -- Italy (Self-employed)
Free Lance Consultant at Facoltà di Ingegneria, Università degli Studi di Pisa – Pisa, Italy
Freelance ICT Consultant at Different Companies

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7 more...

Education

Universitá di Pisa
Università di Pisa

Recommended

18 people have recommended Giuseppe `ferdy`

Connections

500+ connections

Industry

Information Technology and Services

Websites

Giuseppe `ferdy` Miceli’s Summary

A C-level ICT industry professional with extensive executive level management and technical expertise gained in all aspects of telecommunications, networks, desktop support and software development businesses.

• In-depth knowledge of the Internet, telecommunications and New Media markets, the main players, products, industry dynamics and key business models;
• Comprehensive understanding of Internet and e-commerce applications and technologies;
• Widespread experience in all aspects of product development and marketing;
• Solid grounding in the management and running of Customer Care and Help Desk organizations ;
• Experience in sales and business development;
• Particular expertise in planning, coordinating, implementing and delivering high profile projects
• Excellent coordination, supervisory and team building skills;
• Strong communication and interpersonal skills whether presenting at board level or liaising with customers or suppliers;
• Comfortable in managing change and in functioning in a fast-moving working environment
• Broad experience of acting in consultancy and advisory role to company boards
• A proven track record in delivering results to tight deadlines and under pressure

Giuseppe `ferdy` Miceli’s Specialties:

Every aspects of nowadays companies and/or enterprises: Executive Management, Organization, Human Resources, Change Management, BPR, Financial Controlling and Reporting, Information and Communication Technology, Media, Marketing and Sales, Business Development, Operations, Customer Operations, Product Development, Software Development, Facilities.

Giuseppe `ferdy` Miceli’s Experience

Executive Assistant to CEO

Tiscali Services S.p.A.

(Public Company; 501-1000 employees; TIS; Information Technology and Services industry)

March 2007 — Present (2 years 5 months)

Tiscali Services born as the “IT engine” of the Tiscali Group, with the aim of managing all the service targeting both the business and consumer customer base. With outstanding technical skill for the development and operations of Internet and Voice Services, today Tiscali Services is ready to offer its in-depth expertise and know-how to the ISP and Telco market as a new generation outsourcer, providing innovative and reliable solutions for wholesale mail, streaming, VISP, data recovery and business continuity.
IT Services and Quality Assurance Executive Director

Tiscali Italia

(Public Company; 501-1000 employees; TIS; Information Technology and Services industry)

September 2005 — February 2007 (1 year 6 months)

Reporting directly to the Managing Director within
the Consumers Division:

· Main interface between business and staff divisions (B2B, B2C, HR and Finance divisions) and
internal and external IT Services Providers and Suppliers (Tiscali Italia Technology Division,
Tiscali Services, Outsourcers);
· Collect, analyze, consolidate and integrate all Tiscali Italia Information and Technology
requirements and needs;
· Project Manage and/or Supervise all the technologic aspects of all the Company services/products
lifecycle;
· Oversee Processes implementation and Technical Quality Assurance within the whole Company
environment;
· Responsible for Timeline and Deadline projects compliances;
· SLA Monitoring and top escalation level during Outages, Roll-outs and Canvas.
· Internal IT Systems Design, Development, Implementation and Operational Maintenance;
· IT Supplier relationships.
Service Delivery and Support Executive Director

Tiscali S.p.A.

(Public Company; 501-1000 employees; TIS; Telecommunications industry)

January 2004 — September 2005 (1 year 9 months)

Reporting directly to the Company Chief Technical Officer:

• Responsible for services and product delivery:
o Manage full services/products lifecycle from product inception, business justification, technical architecting, development, implementation and roll out;
o acting as main point of contact and interface between the business units and functional divisions (B2B, B2C, Customer Services, Finance Departments, Facilities, HR, Technology);
• Ensure seamless provisioning of all end user products and services;
• Oversee all post-provisioning activities;
• Manage second line technical help desk and assurance;
• Responsible for financial control and reporting for the Technology Department;
• Supervise and coordinate office automation outsourcing activities;
• Attend weekly executive management meeting.
Service Delivery Senior Director

Tiscali UK ltd

(Public Company; 501-1000 employees; TIS; Telecommunications industry)

January 2003 — December 2003 (1 year)

Reporting directly to the Company Chief Technical Officer within the Technology Department:

• Main operational point of contact and interface between Tiscali UK and Tiscali Headquarter;
• Responsible for managing technical and procedural relationship between Tiscali UK Technology and Tiscali Corporate Information and Technology Services Department;
• Responsible for service and product delivery:
o Managed full services/products lifecycle from product inception, business justification, technical architecting, development, implementation and roll out
o acting as main point of contact and interface between the business units and functional divisions (B2B, B2C, Customer Services, Finance Departments, Facilities, HR, Technology);
• Attended weekly B2B and B2C Directors Meetings;
• Responsible for all Internal Systems and Office Automation activities.
Chief Technology Officer

Excite Italia B.V.

(Public Company; 51-200 employees; Telecommunications industry)

June 1999 — December 2002 (3 years 7 months)

HEAD OF OPERATIONS AND CHIEF TECHNICAL OFFICER– Reporting directly to the Managing Director/CEO:

• Complete responsibility for all technical and business administration of the technology department, IT systems and network infrastructure;
• First operational contact with eXcite@Home and Tiscali;
• Provided technical and architectural support to product development teams;
• Managed advanced Internet and media technologies development and deployment
• Supervised and coordinated all outsourcing activities;
• Oversaw fixed-telephony, mobile-telephony and fax product portfolios;
• Ran helpdesk and in-house support teams.

During the Company start-up phase was also responsible for managing and coordinating:

• Logistics and Infrastructures;
• Regulatory issues of workplace environmental safety (Italian Law 626);
• General Services;
• Relationships with suppliers.
SENIOR ICT CONSULTANT AND TECHNICAL ACCOUNT MANAGER

TAI Sistemi - Florence - Italy

(Privately Held; 11-50 employees; Information Technology and Services industry)

March 1998 — May 1999 (1 year 3 months)

SENIOR ICT CONSULTANT AND TECHNICAL ACCOUNT MANAGER at the Named Accounts with Pre-Sales and Post-Sales functions.

Ongoing consultancy to the Internet Services Business Unit of Telemedia International S.p.A. in Rome (Telecom Italia Group). Provided the Product Marketing,Direct and Indirect Sales divisions with a worldwide IP/Frame Relay Network to enable internet connectivity and Virtual Private Network services for multi-national corporations as part of the MondoNet product set.

SENIOR ARCHITECT AND PROJECT LEADER within the Research, Development and Services Division
Freelance ICT Consultant
Piaggio V.E. S.p.A. - Pontedera (PI) - Italy (Self-employed)

(Self-Employed; Myself Only; Information Technology and Services industry)

1997 — 1997 (less than a year)

NETWORK AND SYSTEM ADMINISTRATOR for the whole Corporate Intranet;
Responsible for normal and non-standard maintenance and administration of internet access;
Ran support and helpdesk;
Redesigned IT security system; managed integration of various in-house hardware and software systems.
Freelance ICT Consultant
Finsiel S.p.A. -- Pisa -- Italy (Self-employed)

(Self-Employed; Myself Only; Information Technology and Services industry)

1996 — 1996 (less than a year)

Ambra Project: Responsible for developing a C language based Network Management Application via SNMP based on HP OpenView (3.3-4.1) on UNIX (HP-UX 9.x-10.x) platform, including Graphical User Interface (GUI) on X11/Motif platform.

Slam Manager Project: Responsible for designing and developing a C Language based Network Management Application via SNMP for managing a local or metropolitan area network. The application was conceived of as being ideally complementary to the SNMP Standard Agent and to the Slam Agent belonging to the SNMP Sugar development package developed by Finsiel S.p.A.
Freelance ICT Consultant
Alfea Multimedia S.r.l. -- Pisa -- Italy (Self-employed)

(Self-Employed; Myself Only; Information Technology and Services industry)

1996 — 1996 (less than a year)

Conducted feasibility study and managed implementation of an Internet Service Provider with all related services: routine and extraordinary software and hardware administration/management/maintenance; Webmaster and manager of all servers for the European Community Virtual Museum Project.
Free Lance Consultant

Facoltà di Ingegneria, Università degli Studi di Pisa – Pisa, Italy

(Educational Institution; 501-1000 employees; Information Technology and Services industry)

1995 — 1996 (1 year)

Centro Interdipartimentale di Servizi Informatici per la
Didattica

Routine and non-standard management/administration/maintenance of the Faculty’s Inter-Departmental network. Managed and supervised Internet connectivity from all Departments (approx. 200 network points including a wide range of hardware/software: UNIX/Dos/Windows/Mac/Novell for approx 500 users); ran main Internet services (E-mail, DNS, Remote access etc..) and main Information Servers (WWW, anonymous FTP, Gopher, Mailing Lists); Oversaw hardware and software management and maintenance of all the technical devices, servers, hardware, in the Data center and associated Departments; ran helpdesk and customers service; sourced Video on Demand and Video Conference services on Internet through Multicast technology (M-Bone).
Freelance ICT Consultant

Different Companies

(Information Technology and Services industry)

1992 — 1995 (3 years)

1995 A.S.H. S.r.l. – Pisa, Italy – (consultant)

Studied, analyzed, installed and managed the ASH-on-line server, standard and extraordinary management, administration and maintenance of all services and computer and network devices.

1993-94 Alfea Cinematografica – Pisa, Italy – (consultant)

Routine and extraordinary management of Internet Service Provider’s Point of Presence.

1993 Istituto della Biblioteca Centrale, Falcolta di Ingegneria,
Università degli Studi di Pisa – Pisa, Italy – (consultant)

Conducted feasibility study, implemented and maintained hardware and software environment for automated in-house and external library services.

1992-93 Dipartimento di Costruzioni Meccaniche e Nucleari, Falcoltà di
Ingegneria, Università degli Studi di Pisa – Pisa, Italy – (consultant)

Designed and assembled procedure books for UNIX systems administration and management.

Additional Information

Giuseppe `ferdy` Miceli’s Websites:

Giuseppe `ferdy` Miceli’s Interests:

Scuba Diving, Horse Riding, Sailing, Music, Reading, Travel, Philosophy, Psycology, Sociology, Politics, Economics.

Giuseppe `ferdy` Miceli’s Groups:

Touring Club Italiano. Italian Linux Society. Former member of the PFAWWW. Former member of A.S.H. and A.R.E., PoveroSub :D, ExecTec, Facebook, Tiscali Alumni Group, Spock Users Members, PADI, eCademy, Tiscali Alumni Group, IT Recruiters