
Service sales and management
Reading, United Kingdom

Service sales and management
Reading, United Kingdom
• Driven, dependable and goal-oriented leader
• Able to develop strong stakeholder relationships and identify others’ natural talents.
• Exceptional communication and leadership skills
• More than 15 years’ IT sales and project leadership experience across enterprise, utilities and public sector
• Experience across the ICT lifecyle from business analysis, solution design, operations and retirement
Major deal leadership
Solution innovation and sales
Process governance and design
(Public Company; CSCO; Computer Networking industry)
February 2009 — Present (6 months)
Promoted to equivalent grade of Cisco regional sales manager, remaining as services leader for Cisco's business with BP plc.
Global accountability for Cisco's services business with BP, including delivery of services and a new business target.
Leadership of service strategy and growth within the integrated product and service global account team of twelve sales and six delivery staff.
(Public Company; CSCO; Computer Networking industry)
November 2007 — February 2009 (1 year 4 months)
Responsible for Cisco's global services engagement with the strategic account, BP plc, which is one of Cisco's top 25 clients worldwide. Part of the "Cisco 3.0" plan to treat its biggest clients with a true global account team.
Also European service sales responsibility for GE.
Self-funded move to the UK for this role, but won the role from Australia.
(Public Company; CSCO; Computer Networking industry)
February 2006 — October 2007 (1 year 9 months)
Responsible for service sales to Cisco's top enterprise clients in Victoria (Australia), including NAB and ANZ Bank.
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
July 2003 — February 2006 (2 years 8 months)
• Led Apple's first prime-contractor systems integration deal in the world, by winning the Australian Sports Commission’s project for a digital asset management system.
o Managed this initiative over its 12-months from inception to acceptance
o Undertook strategic judgements on the weightings of client requirements in order to design an ideal solution
o Selected and performed due diligence on vendors for digital asset management software, tape backup and recovery software.
o Developed all project, systems integration and contract documentation.
o Liaising with client Chairwoman, CIO and IT Director during deployment
o Project Directorship of project delivery through to final acceptance testing.
(Public Company; 10,001 or more employees; Computer Networking industry)
November 2000 — July 2003 (2 years 9 months)
Bid management and solution design of IBM services to build, manage and run IT infrastructure such as IBM software implementation, sub-1500 seat outsourcing, national hardware rollouts and IP Telephony migration.
Successes:
• Negotiated to take responsibility – crossing business-unit lines – for an Australia-wide 1000-site kiosk rollout for the Dept. of Employment and Workplace Relations that was part of IBM’s outsource arrangement
• Scoped and governed the relocation of Centrelink’s entire mission-critical data-centre from Sydney to Canberra
o Managed the scope and risk complications of a compressed timeline and a minimal allowable downtime
o Included the preparation of Centrelink’s new data-centre in Canberra, including laying a new structured cabling plant of 13500 terminations by subcontractors
o Ensured that project staff satisfied both the client’s and IBM’s business and technical policies whilst they effectively acted as Centrelink delegates
(Internet industry)
January 2000 — November 2000 (11 months)
Responsible for e-business consulting, sales management, project management processes, solution design and pricing.
(Privately Held; Information Technology and Services industry)
1998 — 1999 (1 year)
Change leader for introduction of formal project management. Product management of two software lines. Clients included Department of Defence and Centrelink. Developed new processes to formulate all IT training programs at the Australian Bureau of Statistics.
(Self-Employed; Information Technology and Services industry)
1995 — 1998 (3 years)
Self-employed software analyst and developer.
Developed 30% gains in productivity with zero incremental staffing costs from bespoke process automation software. Clients included Monash University, Charles Sturt University, University of Canberra and Sydney’s then foremost real estate agent McGrath Partners.
MBA , International Business , 2000 — 2005
Masters , Strategic Planning , 2008
I am currently studying for this Masters by correspondence, after hours.