Business Leader / Sales & Operations Management
Provo, Utah Area
Business Leader / Sales & Operations Management
Provo, Utah Area
A skilled and dedicated business executive offering a solid background in leadership with an exceptional understanding of operations, sales and business management.
■ Formulating Vision and Strategy
■ Sales Operations Management
■ Client Development & Retention
■ Managing Partner Relationships
■ Market Research & Feasibility Studies
■ Defining Procedures and Processes
■ Team Leadership & Development
■ Multi-million Dollar P&L Management
(Real Estate industry)
August 2008 — Present (1 year)
(Public Company; 51-200 employees; ILC; Computer Software industry)
June 2004 — August 2008 (4 years 3 months)
- Responsible for all audio conferencing including sales, customer service & operator support, client services, and iLinc’s high-touch event services team
- Oversaw the technical support group, which supported iLinc’s Web conferencing software
- Responsible for audio conferencing financial forecast and P&L management
- Maximized profits through efficient vendor negotiations and contracts.
(Telecommunications industry)
April 1995 — June 2004 (9 years 3 months)
- Responsible for corporate vision and strategy
- Played a critical role in establishing new products and maintaining client relations
- Grew combined revenue to $12.6 MM. Reached #397 on Inc’s 5000 fastest growing private companies in America with a CAGR of 731%
- Designed and implemented a teleseminar and Webinar online registration system to assist clients in managing events
- Sold telecommunications customer base to UCN, Inc. in 2003
- Generated over $5 MM in audio and Web conferencing services, which was acquired by iLinc Communications, Inc. in 2004
(Government Agency; USMC; Military industry)
1986 — 1990 (4 years)
Green Belt , Six Sigma , 2008 — 2008
Associates , English , 1992 — 1993
Business Administration
Six Sigma, organizational development, strategic planning, motivating others to succeed