Information Technology and Services Professional
Brussels Area, Belgium
Information Technology and Services Professional
Brussels Area, Belgium
(Privately Held; 51-200 employees; Information Technology and Services industry)
July 2007 — Present (2 years 1 month)
Current mission at the BIRB (Bureau d’Intervention et de Restitution Belge).
(Government Agency; 51-200 employees; Government Administration industry)
2007 — 2008 (1 year)
(Public Company; 10,001 or more employees; ING; Banking industry)
November 2006 — May 2007 (7 months)
Functional analyst and project leader for the Home’Bank, Phone’Bank and internet applications within the Retail Channel Management department.
Analyse scope, gather all necessary information, write requirements for the initiation of the project, make the functional analysis (visio flow chart, screen design, data modeling), follow-up development, coordinate testing and make the communication plan.
(Privately Held; 5001-10,000 employees; Telecommunications industry)
November 2005 — September 2006 (11 months)
Within the IT Department, be the single point of contact for projects related to the account receivables and financial applications and tools.
Understand the users’ needs, evaluate and challenge business requirements and deliver impact analysis. Decide on technical and functional solutions to be implemented.
(Privately Held; 1001-5000 employees; Telecommunications industry)
September 2000 — October 2005 (5 years 2 months)
Management of a team of 5 to 20 people in the Finance & Logistics Department (recruitment, evaluations and coaching for career development).
SAP Key User responsible for the follow-up of intra and inter departmental projects (analysis for possible improvements, change requests and problem notifications, definition of the requirements, impact analysis, follow-up of the developments and the planning of the tests). Projects: prepaid invoicing in SAP with creation of a new accounting document type; analysis of impact and definition of the requirements in SAP for SMS-to-MAIL invoicing; team member for different projects (Business Continuity, Value added service pack, New unique enterprise number, SAP Hierarchy, WLAN, E-bill, SAP Ordering Online, Electronic Data Management replacement).
Responsible for the quality label certification of the logistical processes (ISO9001/2000 standard).
Definition, analysis and follow-up of key performance indicators for quantity, quality and processes.
1988 — 1995